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eConnect is an online platform which provides current, year-round news and
analysis from key industry sectors
Born out of the success of our existing and ever-growing events portfolio, our fortnightly eConnect newsletters bring together the latest industry news, topical content, recruitment opportunities and event information directly to your inbox.
Call Centre Management – Getting it right from the start
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By Simon Black, CEO, Awaken Intelligence We all know how having a great…

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SMS Surveys – Vital to gathering valuable customer feedback
960 640 Stuart O'Brien

By mGage For businesses looking to continually improve their customer service and…

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Everything you should know about customer experience mapping
960 640 Guest Post

By Simon Black, CEO, Awaken Intelligence Having the right people, the right…

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WEBINAR: Adapting to the changing business environment; the role people, platforms & partners play in your future operating model
960 640 Stuart O'Brien

Thursday, July 23rd 2020 2.00 pm (BST) / 9.00 am (EDT) Register…

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Improving Contact Centre Performance with Mobile Messaging
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By mGage With 89% of consumers willing to switch to a competitor…

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RPA: A key factor driving success in the COVID-19 era  
960 640 Catherine Gurwitz

By Catherine Gurwitz (pictured), Product Marketing Manager, NICE Organizations around the world…

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COVID-19: A catalyst for change in the contact centre
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By Martin Taylor, Deputy CEO and Co-Founder, Content Guru When COVID-19 caused…

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ECCCSAs: 20 years in the making
960 640 Stuart O'Brien

It’s 20 years since the first edition of the European Contact Centre…

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Forum Events goes virtual for B2B meetings
960 640 Stuart O'Brien

Forum Events and Media Group, organiser of face-to-face meetings-based events like the…

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5 Minutes With… Jay Patel, IMImobile
960 640 Stuart O'Brien

In the latest instalment of our Contact Centre executive interview series, we…

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From Hype To Reality: AI in The Contact Centre
960 640 Stuart O'Brien

By Content Guru It’s no secret that the global pandemic, and subsequent…

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Contact centre outsourcing – Time to take a closer look
960 640 Stuart O'Brien

Matthew Sims, Director of 4T4 Consult, the first influencer to join Puzzel’s…

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It’s time to stop talking about AI in the contact centre
960 640 Stuart O'Brien

The coronavirus pandemic has changed the way that consumers engage with brands.…

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Thank you for responding in a crisis
960 640 Stuart O'Brien

By the European Contact Centre and Customer Service Awards 2020 has seen…

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Stay in touch at the Contact Centre Services Summit
960 640 Stuart O'Brien

During such challenging times it is key to stay up to date…

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Removing the friction from Customer Experience 
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By Simon Black, CEO, Awaken The world in which we now live and work…

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Millennials and Next Gen are driving a message-focused future
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By Nick Millward, Vice President Europe at mGage In recent years, smartphones…

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5 Minutes With… Christoph Neut, CEO at Sparkcentral
960 640 Stuart O'Brien

In the latest instalment of our contact centre & customer service executive…

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5 Minutes With… Christoph Cyrol, RingCentral
960 640 Stuart O'Brien

In the latest instalment of our contact centre executive interview series, we…

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Coronavirus: CCaaS from Home
960 640 Guest Post

By Content Guru COVID-19 is spreading, and nobody knows how the situation…

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RCS: Conversational Messaging Assists Customer Service
960 640 Stuart O'Brien

With brands searching for innovative and new ways to engage their end-users…

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Keep your skills up to date with our online courses!
960 640 Stuart O'Brien

During these times of great uncertainty, one thing we all have more…

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Why should you think about Chatbots?
960 640 Stuart O'Brien

By mGage Chatbots are nothing new, having first been introduced in the…

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CC Expo: Virtually Together
960 640 Stuart O'Brien

20th April 2020 Connect with RingCentral – We face a seminal moment in…

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TTEC launches T-NOW COVID-19 business solutions
960 640 Stuart O'Brien

TTEC has announced the availability of T-NOW, an enhanced suite of customer service…

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Best practices in SMS customer care
960 640 Guest Post

By mGage Did you know that 95% of people who had a…

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Digital Customer Engagement: 2020 buying trends revealed
960 640 Stuart O'Brien

Online Live-Chat Systems, Self Service and VoC Programmes top the list of…

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2020 Contact centre trends you need to know
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Contact Centre executives have a lot on their plates. To thrive in…

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eTailing Summit – Registration open, secure your place!
960 640 Stuart O'Brien

Registration is now open for this summer’s eTailing Summit – Claim your complimentary…

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Using Artificial Intelligence to build a great future for CX
960 640 Stuart O'Brien

AI is already here and it’s revolutionising the way businesses manage their…

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5 Minutes With… Harriet Treadwell, Butternut Box
960 640 Stuart O'Brien

In the latest instalment of our contact centre executive interview series, we…

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SAVE THE DATE: Smarter Payments Summit 2020
960 640 Stuart O'Brien

There’s a complimentary guest pass reserved for you to attend the Smarter…

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Contact Centre & Customer Services Summit – We need you!
960 640 Stuart O'Brien

There’s a free guest place reserved for you at the Contact Centre…

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INDUSTRY SPOTLIGHT: ContactOne
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At ContactOne we believe in creating more successful conversations by using true…

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Here’s why you need to be at the Security IT Summit
960 640 Stuart O'Brien

Register today for the Security IT Summit – It’s FREE for you…

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What’s on your CX agenda for 2020?
960 640 Stuart O'Brien

From hyper-personalisation to voice search, Nali Giliana, Vice President of Digital Experience…

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If you’re selling to Generation Z, pick up the phone
960 640 Stuart O'Brien

A survey of British shoppers has found that a majority of people…

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Tech set to ease CX frustrations in 2020
960 640 Stuart O'Brien

Three key issues – taking advantage of Conversational User Interfaces, ensuring effective…

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Top 3 predictions for contact centres in 2020
960 640 Stuart O'Brien

Rapid change in the contact industry may seem overwhelming but a great…

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Can you afford to miss the Smarter Payments Summit?
960 640 Stuart O'Brien

The Smarter Payments Summit is a unique one-day event which allows senior…

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