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eConnect is an online platform which provides current, year-round news and
analysis from key industry sectors
Born out of the success of our existing and ever-growing events portfolio, our fortnightly eConnect newsletters bring together the latest industry news, topical content, recruitment opportunities and event information directly to your inbox.
INDUSTRY SPOTLIGHT: 8×8 Frontdesk for receptionists
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By EveryCloud 8×8 Frontdesk is a tailored experience that delivers efficiency and…

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Using personalisation to support your vulnerable customers
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This article was originally published in The Good CX Guide, an e-book on…

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How can working from home impact your customers?
960 640 Guest Post

Many employees across the country are now working from home, and have…

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Digital Customer Engagement Summit – Last chance to register!
960 640 Stuart O'Brien

We’re just a week away from the Digital Customer Engagement Summit – We have…

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INDUSTRY SPOTLIGHT: 8×8 Voice for Microsoft Teams
960 640 Guest Post

By EveryCloud With the number of active users on Microsoft Teams having…

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Agile Queue Management – How to manage queues more effectively
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By Kirsty Ferguson, Enterprise Engagement Lead, Premier CX N.B. This article was originally…

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WEBINAR: A digital-first strategy for customer engagement
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Thursday, Nov. 4, 10 a.m. BST | 11 a.m. CET Click Here…

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Digital Customer Engagement Summit – Just three places left!
960 640 Stuart O'Brien

We’re in the process of creating all the bespoke itineraries for next month’s…

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INDUSTRY SPOTLIGHT: Service advisor mental health and wellbeing
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By Sabio Group Why it’s time to look inwards and unlock the…

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5 Minutes With… Sabio Group’s Stuart Dorman
960 640 Stuart O'Brien

In the latest instalment of our contact centre industry executive interview series…

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Why CRM (still) fails
960 640 Guest Post

CRM is a core component of the operational toolkit – even SME…

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WEBINAR REWIND: The future of AI in the contact centre
300 250 Stuart O'Brien

Don’t worry if you missed last week’s insightful webinar about the future…

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Students encouraged to consider a career working with data
960 640 Stuart O'Brien

Misperceptions about qualification and skill requirements are hindering UK students from pursuing…

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5 Minutes With… TalkDesk’s Jay Gupta
960 640 Stuart O'Brien

In the latest instalment of our contact sector industry executive interview series…

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WEBINAR: The future of AI in the contact centre
960 640 Stuart O'Brien

Tuesday, September 14, 2021, 10 a.m. BST Join talkdesk for a virtual…

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Reinventing failure demand to revitalise contact centres
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By Suzette Meadows, Lead Consultant, Contact Centre/Unified Communications, Exponential-e Contact centres aren’t…

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NICE launches Enlighten XO
960 640 Stuart O'Brien

NICE has commerced the roll out of Enlighten XO, which automatically generates…

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INDUSTRY SPOTLIGHT: Transform your coaching with Stella Connect
960 640 Stuart O'Brien

With a majority of companies having fully or partially distributed workforces, keeping…

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Contact centre agents face increased workload, says research
960 640 Stuart O'Brien

More than half of contact centers (55%) experienced a higher volume of…

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Text messaging is changing the way we communicate
960 640 Guest Post

By mGage Long ago, when streets still had pay phones, and every…

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Customer experience solutions: 2021 buying trends revealed
960 640 Stuart O'Brien

Agent Coaching & Monitoring, Customer Insight and Staff Incentives top the list…

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WEBINAR REWIND: How AI is delivering a new generation of CX Analytics
960 640 Stuart O'Brien

Don’t worry if you missed TalkDesk’s recent webinar – You can now…

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WEBINAR: How AI is delivering a new generation of CX Analytics
960 640 Stuart O'Brien

Contact centres spend significant resources evaluating agent effectiveness and customer sentiment, but…

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Digital Customer Engagement Summit: Secure your place today!
960 640 Stuart O'Brien

October’s Digital Customer Engagement Summit Summit is going ahead as planned –…

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Empower Agents to Deliver Exceptional Experiences
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By Medallia Create a motivated and engaged work-from-anywhere team that brings a…

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Virtual Experience – Brilliant CX begins here
960 640 Stuart O'Brien

Sign-up for CXNow, a Sabio content streaming series that focuses on the issues…

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WEBINAR: Employee engagement in a remote-work world
960 640 Guest Post

By Puzzel In this new world of hybrid working, contact centre leaders…

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SAVE THE DATE: Contact Centre & Customer Services Summit
960 640 Stuart O'Brien

You can now register for your complimentary guest pass to our hybrid Contact…

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Cyber Security: Data ‘re’-assurance in the age of GDPR
960 640 Stuart O'Brien

How do organisations know their data is secure? And how can companies…

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Content Guru secures partnership with Wavenet
960 640 Stuart O'Brien

Content Guru has unveiled a new partnership with prominent British managed-services provider,…

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WEBINAR: Hyper-personalisation in financial services
960 640 Stuart O'Brien

21.05.2021 12:00 – 13:00 BST / 13:00 – 14:00 CET Click Here…

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5 Minutes With… Davies Group’s Leon Boland
960 640 Stuart O'Brien

In the latest instalment of our contact centre industry executive interview series,…

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Take the first-ever customer service speed test
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By Freshworks Freshworks analyzed 107 million support interactions and it emerged that…

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Lower Costs and Improve Customer Service with Text Messaging
960 640 Stuart O'Brien

By mGage When it comes to customer service, consumers expect speed, convenience,…

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INDUSTRY SPOTLIGHT: Stella Connect
960 640 Guest Post

Stella Connect is the customer feedback and quality management platform built specifically…

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10 Free Contact Centre Homeworking Technology Health Checks To Be Won
960 640 Guest Post

What’s been your biggest contact centre work-from-home (WFH) technology challenge during lockdown? …

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How – and Why – to Analyze Sentiment
960 640 Abby Monaco

By Abby Monaco, Senior Product Marketing Manager, NICE Nexidia “I have terrible…

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Thinking of Transforming your CX Strategy?
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By Foehn At Foehn we work with our clients to deliver world-class…

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Mobile Learnings for 2021 to Increase Customer Loyalty
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By Pinder Takhar​, Director of Marketing, mGage 2020 was a significant year…

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The new collaborative contact centre
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By EveryCloud Building a collaborative contact centre has never been so important,…

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5 Minutes With… Erik Delorey, Empirix
960 640 Stuart O'Brien

In the latest installment of our contact centre industry executive interview series,…

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Bot Revolution to Permanent WFH: What 2021 Has in Store for CX
960 640 Guest Post

By Content Guru In the contact centre industry, looking backwards can often…

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BT commits long-term future to Plymouth contact centre
960 640 Stuart O'Brien

The EE contact centre in Plymouth is set for a multi-million refurbishment…

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TalkTalk creates 50 jobs for young people in North West
960 640 Stuart O'Brien

Salford-based connectivity provider TalkTalk has begun advertising six-month work placements for more…

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How Analytics Can Help You Deliver Superior Customer Service
960 640 Lauren Maschio

Lauren Maschio, Product Marketing Manager, NICE Consumers today expect world-class customer experiences,…

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Customer experience management market to hit $21.8bn
960 640 Stuart O'Brien

The global customer experience management market is projected to reach revenue of $21.86…

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Ember rebrands to Davies Consulting
960 640 Stuart O'Brien

Ember Group has rebranded to Davies Consulting as part of its final…

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NICE unveils NTR-X for financial services
960 640 Stuart O'Brien

NICE has introduced NTR-X, a fully integrated, cloud-ready omnichannel compliance recording and…

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The next Contact Centre & Customer Services Summit is virtual
960 640 Stuart O'Brien

Your complimentary pass gives you free access to the Contact Centre & Customer Services…

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Video chat for customer services sees 89% growth in UK
960 640 Stuart O'Brien

Consumer preferences for the use of video calling in a customer service…

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5 Minutes With… RingCentral’s Max Ball
960 640 Stuart O'Brien

In the latest instalment of our contact centre industry executive interview series,…

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INDUSTRY SPOTLIGHT: EveryCloud Open Communications Platform
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Transform your business with 8×8’s pioneering, cloud-based Open Communications Platform, in partnership…

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Improve your skills in 2021 with these great online courses!
960 640 Stuart O'Brien

Our selection of online courses tailored specifically for the contact centre sector…

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