Contact Centres Briefing is a digital platform providing news and analysis
from the worlds of call centres & customer care
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Born out of the success of our existing and ever-growing events portfolio, Contact Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.
AUTOMATED CUSTOMER SATISFACTION: Keeping it Automated, while keeping it human – Here’s how to choose the best solutions
960 640 Stuart O'Brien

Contact centres are turning to automation to capture valuable customer feedback and…

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AUTOMATED CUSTOMER SATISFACTION: How to create the perfect survey
960 640 Stuart O'Brien

Automated Customer Satisfaction (ACS) surveys offer a convenient way to collect real-time…

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For more information on advertising in Briefing, please contact:

Mark Connell

Portfolio Sales Manager
m.connell@forumevents.co.uk
01992 374083

For more information on Briefing editorial, please contact:

Stuart O’Brien
Editor
stuart.obrien@mimrammedia.com
01992 374100