Luton Borough Council is the latest authority to modernise communication
https://contactcentresummit.co.uk/wp-content/uploads/2017/03/youtube-1495277_1280-1024x714.png 1024 714 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/9defd7b64b55280442ad2d7fb546a9db?s=96&d=mm&r=gLuton Borough Council recently undertook a major restructuring and transformation programme to make cost savings, streamline citizen service and build a flexible, sustainable organisation for the future.
4net helped the Council modernise and simplify their communications infrastructure through IP and SIP enablement; improving and increasing services available to staff and the public through automated services and additional communication channels.
The project delivered savings of around £570,000 per annum and provided Luton Council a flexible, agile workforce and an adaptable solution for the future.
For more detail on the project, check out this video case study from 4net.