INDUSTRY SPOTLIGHT: 8×8 Frontdesk for receptionistshttps://contactcentresummit.co.uk/wp-content/uploads/2021/11/EveryCloud-EC-CCS-Article_Banner-W2.jpg 960 640 Guest Post Guest Post https://secure.gravatar.com/avatar/abb249055208c7af4d35568e422dfd63?s=96&d=mm&r=g
8×8 Frontdesk is a tailored experience that delivers efficiency and productivity for receptionists and operators handling high call volumes. Providing personalised call handling, tailored user experience and a software-based solution means businesses can easily automate a flexible solution that eliminates the need for costly multi-vendor solutions.
Integrating with your wider 8×8 XCaaS integrated communications solution, 8×8 Frontdesk allows you to extend the receptionist role to any user at any time by using the 8×8 Work for Desktop application and without the need for any additional deployment software. Make use of a UI specifically tailored for Receptionists and combine with Presence Sync for Microsoft Teams to allow your 8×8 users to view presence status of all Teams users at any time.
Take a look at this video to see how Frontdesk could enhance the receptionist role within your business.
 Users require an X Series X4 licence to be able to take over the receptionist role.