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Aegis

AEGIS

Aegis named a Global Leader once again

 960 640 Stuart O'Brien
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Aegis Customer Support Services has been named in the Leaders Category of the IAOP Global Outsourcing 100 list.

It is the eighth consecutive year that the global outsourcing and technology specialist has been featured in the Global Outsourcing 100 list, which serves as an essential industry reference of innovative outsourcing services companies in the world.

Aegis has been recognized by IAOP for its performance in five survey assessment categories including Size and Growth, Customer References, Awards & Certifications, Programs for Innovation, and Corporate Social Responsibility. In addition to being cast as a Leader in the 2018 Global Outsourcing 100, Aegis has also received honors in a number of sub-categories in the 2018 listings, including:

– Customer References
– Awards & Certifications
– Programs for Innovation
– Programs for Corporate Social Responsibility

Sandip Sen, Global CEO, Aegis said: “This recognition is a reflection of Aegis’ commitment to continue offering innovative services and solutions to our clients and demonstrate exceptional performance consistently across the global landscape.”

“The Global Outsourcing 100 lists showcase the best of the best in the outsourcing industry,” added IAOP CEO Debi Hamill. “We are proud to recognise Aegis for being among the highest rated companies in customer references, company awards and certifications, programs for innovation, corporate social responsibility, size and growth.”

AEGIS

INDUSTRY SPOTLIGHT: Aegis Customer Experience Management

 960 640 Stuart O'Brien
By:
0

Aegis is one of the leading global business services providers of customer experience management.

For 30 years, we have been the go-to experience creator for global giants across multiple industry verticals.

Aegis has a presence in 9 countries with operations being supported from 46 delivery locations managing over one billion moments-of-truth being supported by over 40,000 employees globally in 36 languages. We believe there is a real opportunity for UK clients to benefit financially from offshore servicing particularly South Africa for voice and India for back office activity without any degradation in service quality, compliance or customer experience.

Aegis’ services primarily cover:

  • Customer Lifecycle Management: Covering the complete lifecycle of customer interactions and engagement associated with a brand from the point of sale (telemarketing, lead generation, etc.) through to order processing, customer service, technical support and customer retention and loyalty management. We support our customers through multiple channels including voice, email, chat, etc. through both on shore and off shore servicing.
  • Back Office Services: Covering operations support activities managed as part of non-customer facing activities including transaction processing, document management and processing, finance and accounting back office, HR back office, and spend management and general procurement back office.

Aegis’ operates in the telecommunications, banking, financial services and insurance, technology, retail, travel & hospitality, manufacturing & automotive sectors worldwide and counts world leading brands among its clients.

Visit www.aegisglobal.com or contact Will McAllister on 077899 65424 or Paul Stephen on 07769 297696.

AEGIS

INDUSTRY SPOTLIGHT: Aegis takes Customer Experience Management offshore

 960 640 Stuart O'Brien
By:
0

Aegis is one of the leading global business services providers of customer experience management.

For 30 years, we have been the go-to experience creator for global giants across multiple industry verticals.

Aegis has a presence in 9 countries with operations being supported from 46 delivery locations managing over one billion moments-of-truth being supported by over 40,000 employees globally in 36 languages.

We believe there is a real opportunity for UK clients to benefit financially from offshore servicing from South Africa for voice without any degradation in service quality, compliance or customer experience.

Why South Africa?

  • Excellent natural English language skills with neutral accent and “UK equivalent” vocabulary
  • Natural cultural alignment to support empathetic customer experience and interaction
  • Minimal time difference making it easier to manage 3rd party service providers
  • 1st world technology and telephony connectivity delivering UK level systems availability
  • FCA, PCI, GDPR authorizations and certifications available as standard as well as full range BCP
  • Cost reduction of 30% – 40% against UK pricing
  • Proven experience in servicing UK customers from South Africa.

Aegis’ operates in the telecommunications, banking, financial services and insurance, technology, retail, travel & hospitality, manufacturing & automotive sectors worldwide and counts world leading brands among its clients.

To discuss how Aegis South Africa could support you, your customers and your cost reduction aspirations, visit www.aegisglobal.com or contact Will McAllister on 077899 65424 or Paul Stephen on 07769 297696.

AEGIS

INDUSTRY SPOTLIGHT: Aegis Customer Experience Management

 960 640 Stuart O'Brien
By:
0

Aegis is one of the leading global business services providers of customer experience management. For 30 years, we have been the go-to experience creator for global giants across multiple industry verticals.

Aegis has a presence in 9 countries with operations being supported from 46 delivery locations managing over one billion moments-of-truth being supported by over 40,000 employees globally in 36 languages. We believe there is a real opportunity for UK clients to benefit financially from offshore servicing particularly South Africa for voice and India for back office activity without any degradation in service quality, compliance or customer experience.

Aegis’ services primarily cover:

  • Customer Lifecycle Management: Covering the complete lifecycle of customer interactions and engagement associated with a brand from the point of sale (telemarketing, lead generation, etc.) through to order processing, customer service, technical support and customer retention and loyalty management. We support our customers through multiple channels including voice, email, chat, etc. through both on shore and off shore servicing.
  • Back Office Services: Covering operations support activities managed as part of non-customer facing activities including transaction processing, document management and processing, finance and accounting back office, HR back office, and spend management and general procurement back office.

Aegis’ operates in the telecommunications, banking, financial services and insurance, technology, retail, travel & hospitality, manufacturing & automotive sectors worldwide and counts world leading brands among its clients.

Visit www.aegisglobal.com or contact Will McAllister on 077899 65424 or Paul Stephen on 07769 297696.