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BT and T-Systems announce new networks partnership

 1024 683 Stuart O'Brien
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BT and T-Systems have announced a partnership agreement, enabling T-Systems to offer its customers the option of using a range of network services from BT to connect their operations across the globe.

The new deal comes after both parties announced that BT customers would be able to connect to T-Systems’ data centres to access SAP cloud services.

This new partnership will allow T-Systems and BT to be able to interconnect their networks to meet the requirements of individual customers, allowing T-Systems to increase its international reach by more than 60 percent and also enabling the company to offer seamless connectivity to its international customers for specific global network services, such as Multi Protocol Label Switching.

“We are looking forward to working closely with T-Systems to give their customers more choices in the way they can leverage networks to accelerate their global expansion and optimise their technology investments”, said Luis Alvarez, Global Services CEO, BT. “In addition to our existing multi-national customers, this agreement will allow us to serve an extended customer base via T Systems. This agreement will help maximise the utilisation of our existing assets and sustainably increase our own competitiveness, bringing long term benefits to BT customers as well. Coming after our recent agreement enabling our customers to access SAP services hosted in T-Systems data centres, this is a new step in the development of a mutually beneficial partnership between both companies.”

Reinhard Clemens, CEO T-Systems, added: “Our international corporate customers already benefit from our powerful network. By interconnecting with BT’s network, we offer our customers substantial increase in global reach. The partnership with BT is an excellent example of how T Systems plans to work with strong partners to further drive our international business forward.”

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BT to add 500 jobs to meet customer service targets…

 800 450 Jack Wynn
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British Telecom (BT) has declared it will add a further 500 frontline customer service positions to its
bases across the UK and Ireland.

Due to the continuing growth of the company’s BT Consumer division, contact centres in Doncaster,
Accrington, Swansea and Warrington are expected to benefit the most, and the new roles are in addition to the previously-announced target of 1,000 UK and Ireland customer service jobs by the end of March 2017.

Expanding the customer service teams will also help with BT’s commitment to answer 90 per cent of its customers’ calls in the UK and Ireland by the same date.

Libby Barr, managing director of customer care at BT Consumer, said: “We are proud to be creating these new jobs in the UK and Ireland. BT is completely changing the way we serve our customers in order to boost our service levels.

“We are going to answer 90 per cent of our customers’ calls in the UK and Ireland by the end of March, and we have been taking on great people to fill full time jobs working for BT. In fact, we will be recruiting for an extra 500 positons, which will be a dramatic increase in what we said we’d do.”

BT’s existing employees can earn a £500 bonus under a ‘Refer a Friend’ scheme if their friend’s application is successful and they complete the first six months of the role.

Manpower agency staff will also have the chance to convert their role into a permanent position with BT.