We’ll get straight to it: the Call Centre & Customer Services Summit is taking place this autumn and we’d love you to be there.

16 & 17 September 2019 – Hilton Manchester Deansgate

We have a free VIP priority pass for you. This ticket will give you the opportunity to meet with suppliers based on your own unique requirements, attend a series of seminars and network with like-minded senior customer service professionals.

Your VIP pass also includes complimentary overnight accommodation, all meals and refreshments, plus an invitation to our networking dinner.

Unlock your priority pass here and join representatives from:

• Barclays
• BOC Gases
• Buy it Direct
• British Airways
• British Gas (Centrica)
• B T 
• Canal & River Trust
• Car Benefit Solutions
• CET-UK
• Dunelm
• East of England Ambulance Service
• Ecco Shoes
• Ecotricity
• E.ON
• Experian
• GoCardless
• Hermes
• Homeserve
• Imperial College London
• Instaprint
• Jet 2 Holidays
• Key Travel
• Lakeland
• Legal & General
• London North Eastern Railway
• Markerstudy Insurance
• Newday
• Oasis & Warehouse
• OCS 
• On the Beach
• Openreach
• Pentland Brands
• Prima Group
• Progress Housing Group
• Ramsden International
• Saga
• Sage
• Secret Escapes
• Slater & Gordon
• SSE
• Talk Talk
• The City of Edinburgh Council
• The Hut Group
• Thomas Cook
• Ticketmaster
• TKC 
• Warwick University
• Urban Outfitters
• Vodafone
• Virgin Holidays
• Virgin Media
• Worldremit
• World Travel Holdings

Confirm your VIP ticket here or contact me today to find out more.

Don’t miss out! Register today for the Call Centre & Customer Services Summit.

It’s free for you to attend and could help you reduce your expenditure by matching you up with innovative suppliers who match your business requirements.

But we have just two free VIP places left, so register today to avoid disappointment. Here’s why you should attend:

• As one of our VIP guests, you will be provided with a bespoke itinerary of face-to-face meetings with suppliers based on mutual agreement. No hard sell, and no time wasted.
• You’ll have the opportunity to attend insightful seminars and interactive workshops.
• Network with 60+ other senior contact centre professionals who share your challenges.
• Enjoy complimentary overnight accommodation, all meals and refreshments, plus an invitation to our networking dinner.

Taking place on September 16^th & 17^th at Hilton Manchester Deansgate, the Call Centre & Customer Services Summit provides a platform for new business connections.

But act swiftly! There are just two free VIP places left – register today!

Join us at the Call Centre & Customer Services Summit and you’ll have the opportunity to learn new insight into industry trends plus advice on developing your business and your career.

This unique two-day event takes place on the 16th & 17th September at the Hilton Manchester Deansgate and is entirely free for you to attend. Your place includes access to a series of seminars by industry thought-leaders.

These sessions include:

“Reduce Costs & Improve Performance – It’s time to take action!”
The demand on call centres to deliver a better quality of service, greater employee performance and reduce operating expenditure is a never-ending challenge. Ginman lifts the lid on how employers can take action to stop the cycle and implement a sustainable employee strategy that ensures success.

Presented by: Helen Ginman, Director at Unique and Inclusive Mental Health & Wellbeing

“Transforming Customer Experience Expectations Across All Generations”
Customer experience is the battleground as organisations seek the rapid scaling required to dominate a sector. As a result, the bar is being continuously raised and CX innovation is determining success.

Presented by: Andrew Hall, Director, Strategy and Innovation at Odigo

“Where does AI fit into the contact centre? How AI can reduce your contact centre costs and improve customer experience.”
Contact centres are under enormous pressure to offer customers exceptional service alongside conflicting management and multi-channel challenges. With people at the centre, AI could offer some dramatic benefits that stretches way beyond customer support.

Presented by: Peter McKean, CEO at Synthetix

“Communicating With The Human Behind The Customer”
How meaningful are your daily customer interactions? What feeling do they walk away with? Are these interactions memorable or instantly forgettable? Frustrating or energising? Most importantly did they feel heard and understood?

Presented by: Mike Williams, Filmmaker & Presentation Coach

“Employee engagement and retention in the call centre environment”
Staff and skills retention is an ongoing issue in the call centre environment. So, what can we do to ensure we get the most out of our people and we retain their skills where possible?

Presented by: Kevin Morley, Deputy Director – Customer Service at Crown Commercial Services

The Summit will also allow you to meet, face-to-face, with innovative and budget-saving suppliers, and network with peers.

Overnight accommodation, all meals and refreshments, plus an invitation to our networking dinner are included. 

Places are limited though, so register today. 

Join your peers and the industry’s leading suppliers at the Call Centre & Customer Services Summit, which is taking place this autumn.

16 & 17 September 2019 – Hilton Manchester Deansgate

We’d like to offer you a free VIP priority pass to this two-day event.

The ticket will give you the opportunity to meet with suppliers based on your own unique requirements, attend a series of seminars and network with like-minded senior customer service professionals.

Your VIP pass includes complimentary overnight accommodation, all meals and refreshments, plus an invitation to our networking dinner.

Unlock your priority pass here and join representatives from:

• AO
• Barclays
• BOC Gases
• Buy it Direct
• British Airways
• Canal & River Trust
• Car Benefit Solutions
• CET-UK
• Dunelm
• Ecco Shoes
• Ecotricity
• E.ON
• Experian
• Hermes
• Instaprint
• Jet 2 Holidays
• Key Travel
• Legal & General
• Markerstudy Insurance
• Newday
• Oasis & Warehouse
• OCS 
• Openreach
• Progress Housing Group
• Ramsden International
• Saga
• Sage
• Secret Escapes
• SSE
• Talk Talk 
• The City of Edinburgh Council
• The Hut Group
• Ticketmaster
• TKC 
• Warwick University
• Urban Outfitters
• Vodafone
• Virgin Holidays
• Virgin Media
• Worldremit
• World Travel Holdings

Don’t miss out – Confirm your VIP ticket here!

The Call Centre & Customer Services Summit is taking place this autumn and we want you to be there.

16 & 17 September 2019 – Hilton Manchester Deansgate

We’d like to offer you a free VIP priority pass to this two-day event.

The ticket will give you the opportunity to meet with suppliers based on your own unique requirements, attend a series of seminars and network with like-minded senior customer service professionals.

Your VIP pass includes complimentary overnight accommodation, all meals and refreshments, plus an invitation to our networking dinner.

Unlock your priority pass here and join representatives from:

• AO
• Barclays
• BOC Gases
• Buy it Direct
• British Airways
• Canal & River Trust
• Car Benefit Solutions
• CET-UK
• Dunelm
• Ecco Shoes
• Ecotricity
• E.ON
• Experian
• Hermes
• Instaprint
• Jet 2 Holidays
• Key Travel
• Legal & General
• Markerstudy Insurance
• Newday
• Oasis & Warehouse
• OCS 
• Openreach
• Progress Housing Group
• Ramsden International
• Saga
• Sage
• Secret Escapes
• SSE
• Talk Talk 
• The City of Edinburgh Council
• The Hut Group
• Ticketmaster
• TKC 
• Warwick University
• Urban Outfitters
• Vodafone
• Virgin Holidays
• Virgin Media
• Worldremit
• World Travel Holdings

Don’t miss out – Confirm your VIP ticket here!

We’ve got 60 good reasons why you should be attending this autumn’s Call Centre & Customer Services Summit, which takes place on September 16^th & 17^th at the Hilton Deansgate, Manchester.

At least 60 senior education procurement professionals will be attending specifically to source new suppliers. 

If that’s not enough reason for you to attend, here are six more…

1. Host a series of pre-arranged, face-to-face meetings with senior buyers sourcing new suppliers
2. Enjoy more informal networking with our 60 delegates
3. Hassle-free – no stand build to worry about
4. Promote your products & services to potential new clients
5. Full contact details of all delegates post-event
6. Enjoy complimentary hospitality, including overnight accommodation, all meals and refreshments plus an invitation to our networking dinner with entertainment.

Here’s what our former event partners have to say about the event:-

“This is one of the best ways to meet potential new clients. We have every possible opportunity to get some great results from our two days” – 8×8

“Excellent Summit with genuine buyers and senior people seeing what is new for their forthcoming projects. No time wasters” – mpl Systems

“Superb opportunity to meet a high volume of qualified prospects in a short period of time. Also an excellent networking opportunity” – LiveOps

Find out more about attending by visiting www.contactcentresummit.co.uk.

The second Call Centre & Customer Services Summit of 2019 takes place on September 16th & 17th in Manchester – secure your place today!

This unique event will give you the opportunity to:

• Meet new suppliers for face-to-face meetings based on your requirements and projects. No hard sell guaranteed!
• Attend a series of insightful seminars.
• Network with like-minded senior customer service professionals.
• Enjoy complimentary hospitality including overnight accommodation, all meals and refreshments plus an invitation to our gala dinner with entertainment.

Don’t delay! Register now to avoid disappointment.

For more information, visit www.contactcentresummit.co.uk.