We’re delighted to introduce the Call Centres Briefing (formerly eConnect for Call Centres) – your one-stop source of customer care news, in-depth analysis, events and jobs.

The Call Centres Briefing is brought to you by Forum Events, the company behind the enormously popular Call Centre & Customer Services Summit – a highly-focused event that brings customer care professionals and key industry solution providers together for one-to-one business meetings, interactive seminars and valuable networking opportunities.

We’ll be delivering the latest news and topical discussion from across the customer care sector, directly to the people who matter – through this new-look online portal and a fortnightly email newsletter to 9,000 subscribers.

Our readership includes Heads of Marketing, Sales & Services, Customer Care & Customer Services, Operations, Support, Relationships and many more, plus the countless suppliers who provide the sector with essential products and services.

For all Call Centres Briefing editorial enquiries, contact Darrell Carter on 07967 947 076 or email Darrell.Carter@mimrammedia.com.

For all advertising enquiries, please contact Gayle Buckland on 01992 374 063 or email g.buckland@forumevents.co.uk.