TTEC’s Belfast contact centre were winners of the “Business Improvement Strategy” award, as well as being named a finalist for “People Engagement” at the recent 2019 Contact Centre Network Northern Ireland (CCNNI) Awards.

In the last 12 months, TTEC Belfast has undergone a huge transformation to better engage employees and provide their customers clients with seemless experiences.

Through an initiative named CultureCX, which at its core provides a great working environment and gamified career path, the company has seen a 27% increase in employee engagement and annualised cost savings to clients of 5% and greater.

For more information on how TTEC is driving digital transformation and omnichannel customer experiences in EMEA, visit www.ttec.com/emea.