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Coaction

Coaction

GUEST BLOG: Deadline looming to complete transition to ISO9001: 2015

 960 640 Stuart O'Brien
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By Rob Hines, Coaction Solutions

The deadline to achieve transition from ISO9001: 2008 to ISO9001: 2015 is September 2018, and although it seems a while away yet, are you safe in the knowledge it will be completed in time?

The risk to your business if you don’t, is that you will lose your certification which could have a devastating effect on contractual requirements with existing or potential customers from October 2018 onwards.

Although all is not lost come October 2018, as you can go through the process of re-certification. Would you really want the additional pain, time, expense of doing this and risking the potential …

To read more, click here.

Coaction

Surely credibility is a crucial factor to win more business?

 960 640 Stuart O'Brien
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By Rob Hines, Coaction Solutions

There is little doubt that customers are far more discerning in today’s more connected world, having opinions based on more far reaching thought processes, forcing organisations to think beyond profit alone.

Business integrity, resilience, along with social and environmental responsibility play an ever-increasing role in a customer’s decision making, even in business-to-business (B2B) market place.

After all those working in the B2B sector are consumers themselves, with consumer values.

Businesses must aim higher than average to set themselves apart from their competitors, to truly make an impact.

So, why not use a world class business growth framework, to set your management systems up to be of real benefit to your organisation, from an operational and marketing perspective…

To read more, click here.

Coaction

Positive customer experience begins with a robust operating model, says Coaction

 960 640 Stuart O'Brien
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Whatever the function of your call centre, positive customer experiences must be at the core of any interaction with a customer.

Anything less goes against an organisations main purpose of winning and retaining customers to build long-term success.

So, in today’s competitive market place, where customers are fair better informed, businesses should not be focused on profit alone, especially from a customer experience point of view.

“You build customer loyalty and connection not by answering fast, but by engaging in respect and transparency” – Seth Godin

Therefore, why do many call centres focus their attention on making this process problematic?

Coaction has the answer. Find out more by clicking here.