We still have a handful of complimentary places for you to attend the Contact Centre Customer Services Summit on 29th & 30th April at the Radisson Hotel & Conference Centre, London Heathrow – Claim yours today before they’re gone!

Your place is entirely free of charge and includes hospitality, including overnight accommodation, all meals and refreshments and industry related workshops.

The Summit has been designed to help you build business connections with the latest innovative and budget-saving suppliers within the industry.

Click Here To Register

Event Agenda:

Monday 29th April

08:00 – 08:45 Registration

08:45 – 09:30 Opening presentation

“The elevated experience: how to rocket launch your customer experience & your team at the same time!”
Daniel Lewis, Customer Experience Expert, Owner – Daniel’s Chai Bar

09:45 – 10:30 Seminar

“Voice of the Contact Centre Consumer 2024”
Stephen Yap, Research Director – CCMA

10:40 – 13:15 Pre-arranged 1-2-1 meetings with suppliers of your choice

13:15 – 14:15 Networking lunch

14:15 – 16:50 Pre-arranged 1-2-1 meetings with suppliers of your choice

17:00 – 17:45 Seminar

“Case Study – The impact of effective conversation design and the value of clear, concise messaging – how Riverside Housing reduced abandonment rates, wait times and improved their SLA”
Sally Greenaway, Director – PremierCX

19:30 – 20:00 Pre-dinner drinks

20:00 – 23:30 Three-course dinner, with entertainment

Tuesday 30th April

07:30 – 08:45 Breakfast

09:00 – 09:45 Seminar

Panel session: “Building excellent customer service in cooperation with AI”
Presented by expert speakers from Freshworks

09:55 – 13:00 Pre-arranged 1-2-1 meetings with suppliers of your choice

13:00 – 14:00 Networking lunch

Secure your place here or contact us today for more information.

A special 20th Anniversary Contact Centre & Customer Services Summit is taking place this April at the Radisson Hotel & Conference Centre London Heathrow – Register to attend today!

We’d love to fund your place which includes; a personalised itinerary of relaxed one-to-one meetings with companies that you pre-select, informative seminars, all meals and refreshments and an overnight stay, as well as great networking opportunities throughout.

And its complimentary to attend 😊

Author, Entrepreneur and International speaker Daniel Lewis is the proud founder of the award-winning tea company Daniel’s Chai bar, that has served the Royal Family.

He has won him and his company many awards such as the 2014 Young Entrepreneur of the Year, 2016 Business Excellence Award and 2017 Top 40 Under 40 Entrepreneurs, and just recently 2022 Global Visual Victories Silver Medal for most creative Pop-Up Store Design.

Daniel will be presenting: ‘THE ELEVATED EXPERIENCE: How to ROCKET LAUNCH your customer experience & your team at the same time!’

Introducing a 5 step framework that will teach you how to impact and improve the customer’s experience by elevating your culture and improving the atmosphere for your people first.

There will also be some added surprises throughout, to celebrate the 20th anniversary of the event!

Book Here: https://contactcentresummit.co.uk/live/delegates-booking-form

April’s Contact Centre & Customer Services Summit will give you the opportunity to network with peers, meet 1-2-1 with leading industry suppliers and attend our educational seminar programme.

Would you and/or a colleague like a spot? Your place will be fully funded and booking only takes 5 minutes! – Secure your place here.

Author, Entrepreneur and International speaker Daniel Lewis is the proud founder of the award-winning tea company Daniel’s Chai bar, that has served the Royal Family.

He has won him and his company many awards such as the 2014 Young Entrepreneur of the Year, 2016 Business Excellence Award and 2017 Top 40 Under 40 Entrepreneurs, and just recently 2022 Global Visual Victories Silver Medal for most creative Pop-Up Store Design.

Daniel will be presenting: ‘THE ELEVATED EXPERIENCE: How to ROCKET LAUNCH your customer experience & your team at the same time!’

How to take the Customer’s Experience to a WHOLE NEW LEVEL!

Introducing a 5 step framework that will teach you how to impact and improve the customer’s experience by elevating your culture and improving the atmosphere for your people first.

Your free pass will also include:

🤝 A corporate itinerary of one-to-one meetings with solution providers
💭 A seat at our industry seminar sessions
💤 Overnight stay at the venue
🥂 A place at our networking dinner, with a showcase of entertainment
☕ All meals and refreshments throughout
👋 Networking breaks to make new connections in your field

There will also be some added surprises throughout the day and a half, to celebrate the 20th anniversary of the event!

DATE: 29th to 30th April 2024

VENUE: Radisson Hotel & Conference Centre, London Heathrow

Book your free place here >>>

Taking place from 29th to 30th April 2024 at the Radisson Hotel and Conference Centre London Heathrow, the Contact Centre & Customer Services Summit is completely free to attend and includes amazing attending benefits.

Register as a delegate today for the chance to experience:-

• Pre-qualified meetings with suppliers of your choice to discover the latest trends and services
• Insightful seminar sessions presented by industry thought-leaders
• The opportunity to update your knowledge on the industry
• Networking lunch and refreshments throughout
• Multiple opportunities to network with peers
• An evening dinner with a showcase of entertainment
• Overnight accommodation – Radisson Hotel, London Heathrow

Seminar sessions include:

“The elevated experience: how to rocket launch your customer experience & your team at the same time!”

Presented by: Daniel Lewis, Entrepreneur, Customer Experience Expert

“Preparing our Contact Centres for the future”

Presented by: James Waite, Director of Marketing & Learning – CCMA

“Customer Service & Management of call centres”

Panel session hosted by: Alison Edgar, Managing Director – Alison Edgar Ltd

Plus more seminars to be announced!

Register Here

The Contact Centre & Customer Services Summit is back once again in April, offering a unique platform at which to meet with the UK’s best suppliers – and you can secure your place today.

29th & 30th April 2024

Radisson Hotel & Conference Centre London Heathrow

You will be provided with a personalised itinerary of pre-arranged, 1-2-1 meetings with suppliers relevant to you. No hard sell, and no time wasted.

The event is entirely free for security professionals, like you, to attend.

Your free pass includes;

– A corporate itinerary of one-to-one meetings with solution providers
– A seat at our industry seminar sessions (live attendance only)
– Overnight stay at the venue
– A place at our networking dinner, with entertainment
– All meals and refreshments throughout
– Networking breaks to make new connections in your field

Click Here To Register

If you have any questions then you can contact us here for more information.

Do you have an upcoming customer service project that you need help with? The Contact Centre & Customer Services Summit is a bespoke and highly targeted two-day event, where you can meet with a selection of suppliers, who can help with your upcoming plans and projects.

29th & 30th April 2024

Radisson Hotel & Conference Centre London Heathrow

You will be provided with a personalised itinerary of pre-arranged, 1-2-1 meetings with suppliers relevant to you. No hard sell, and no time wasted.

The event is entirely free for security professionals, like you, to attend.

Your free pass includes;

– A corporate itinerary of one-to-one meetings with solution providers
– A seat at our industry seminar sessions (live attendance only)
– Overnight stay at the venue
– A place at our networking dinner, with entertainment
– All meals and refreshments throughout
– Networking breaks to make new connections in your field

Click Here To Register

If you have any questions then you can contact us here for more information.

The next Contact Centre & Customer Services Summit takes place on April 29th & 30th 2024 at the Radisson Hotel & Conference Centre London Heathrow – Register as a delegate today!

Your complimentary pass includes:

– A corporate “speed-dating” itinerary of one-to-one meetings with solution providers
– A seat at our industry seminar sessions (included within your itinerary)
– Overnight accommodation at the venue – free of charge
– Complimentary meals and refreshments throughout
– Networking breaks to make new connections in your field

If you are interested in attending you can confirm your free place via our booking form here – www.contactcentresummit.co.uk/booking-form/

For more information, contact us directly on 01992 374082.

Join the UK’s leading companies a the Contact Centre & Customer Services Summit, which is taking place on 11th & 12th September at the Hilton Deansgate in Manchester.

There is still time to register (only just!). There are only three FREE places left – Please confirm here.

Expect a day and a half of seminar sessions networking with 60 other professionals and meetings with top suppliers.

Buffet lunches and refreshments are available throughout the event, alongside a networking gala dinner which is followed by showcase entertainment – This is an event you don’t want to miss.

Your overnight accommodation at the venue is also included free of charge.

Those attending include:

British Airways
Openreach
Entain
Eurochange Ltd
Take Payments
Motorsport Network
Ultimate Products
Cromwell
ITV
East Of England Ambulances NHS Trust
L’Oreal UK Ltd
IBEC
Wales Air Ambulance
Sky
Wessex Water Services Ltd
Lindar Media
Harry Hall
NPower
LifeScan
Ocado
MusicMagpie
Progress Housing Group
Dnata Travel
Chums Ltd
Cambridgeshire Police
TJX Europe

and more…

If you’d like to join us, secure your place or click here for more info.

Places are filling up fast to September’s Contact Centre & Customer Services Summit – but there’s a free spot for you to join 60 of your peers if you hurry!

This free, two-day event will give you the opportunity to meet new and innovative suppliers who will help you to reduce your expenditure and provide your business with the edge.

Event Details

Date: 11th & 12th September

Venue: Hilton Deansgate Manchester

What’s included: An itinerary of 1-2-1 meetings with suppliers, networking coffee breaks with other customer service professionals, overnight accommodation, all meals and a series of seminars.

You’ll also receive an invitation to our 3-course dinner, with entertainment, which is another great opportunity to network with peers.

Book your free place here or if you’d like more information on attending, please click here.