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Contact Centre & Customer Services Summit

Register today for November’s Contact Centre & Customer Services Summit

960 640 Stuart O'Brien

You can now secure your free pass to our 2nd hybrid Contact Centre & Customer Services Summit, taking place on the 16th & 17th November at the Radisson Blu Hotel, London Stansted.

Register today for these amazing benefits:
  • Complimentary overnight accommodation, including all meals and refreshments throughout.
  • A personalised itinerary of relaxed meetings (social distanced with Perspex screen) designed specifically to match your requirements and upcoming projects.
  • Bespoke attendance options including attending the live event, or attending virtually from the comfort of your own home or office.
  • Access to LIVE webinar and pre-recorded topical webinars with advice on the industry.
  • Social distancing networking with peers that share your challenges

Click here to attend the LIVE November event or Click here to attend the Virtual November event

If you have any questions about your free pass or the event, then contact us here and we’ll be able to answer any queries you might have.

Contact Centre & Customer Services Summit – Two weeks to go!

960 640 Stuart O'Brien

There’s still time to secure a guest pass for the virtual Contact Centre & Customer Services Summit, which is taking place on the 14th September.

Your place is entirely free and includes access to live webinar sessions and a personalised itinerary of relaxed 1-2-1 meetings with budget-saving suppliers who match your needs for upcoming projects.

There is no hard sell at the event, just a great opportunity to build business relationships. Plus, you can enjoy this unique event from the comfort of your own surroundings.

If you cannot make this date, we are also running a second LIVE hybrid Summit on the 16th & 17th November at the Radisson Blu Hotel, London Stansted.

CLICK HERE to confirm your free pass, or please contact us if you would like any more information about the event.

Contact Centre & Customer Services Summit – Just one month to go!

150 150 Stuart O'Brien

We have a guest pass on hold for you at next month’s virtual Contact Centre & Customer Services Summit on the 14th September.

Your place is entirely free and includes access to live webinar sessions and a personalised itinerary of relaxed 1-2-1 meetings with budget-saving suppliers who match your needs for upcoming projects.

There is no hard sell at the event, just a great opportunity to build business relationships. Plus, you can enjoy this unique event from the comfort of your own surroundings.

If you cannot make this date, we are also running a second LIVE hybrid Summit on the 16th & 17th November at the Radisson Blu Hotel, London Stansted.

CLICK HERE to confirm your free pass, or please contact us if you would like any more information about the event.

The Contact Centre & Customer Services Summit has gone VIRTUAL!

960 640 Stuart O'Brien

Due to the recent updates from the government, we have made the decision to bring you our unique Summit virtually – bringing the industry’s leading buyers and suppliers together for business collaboration.

Still forming the same concept, your free virtual place includes:

  • LIVE Seminars – Attend LIVE topical seminar sessions led by industry thought leaders and gain access to additional industry webinars.
  • Industry Webinars – As well as the seminars, your pass gives you access to additional industry webinars, relevant to your role.
  • Personalised Itinerary – We can build you a bespoke itinerary of relaxed, 1-2-1 meetings with innovative and budget savings suppliers who match your requirements.

Plus, you can enjoy all the benefits of the event from the comfort of your own home or office!

14th September – Click here to secure your free virtual place.

If you have any questions then please do not hesitate to contact us.

Contact Centre & Customer Services Summits: Everything you need to know

960 640 Stuart O'Brien

We wanted to let you know that we are still running both Contact Centre & Customer Services Summit’s this year – both of which your attendance is entirely complimentary.

Your complimentary guest pass includes benefits such as;

  • Full hospitality – Enjoy free overnight accommodation including all meals and refreshments.
  • Stay up-to-date with the industry – Enjoy a series of topical seminar sessions led by industry thought leaders.
  • Personalised to you – We can build you a bespoke 1-2-1 itinerary of relaxed, no hard sell meetings with innovative and budget savings suppliers who match your requirements.
  • Socially distanced environment – We have limited attendee numbers, added clear partition screens on all meeting booths and introduced new procedures to ensure the safety of all attendees and staff.
  • Save time – We will handle everything for you, saving you time and money by arranging all the meetings for. These are based on who you would like to meet and those who match your requirements.

14th & 15th September – Hilton Deansgate, Manchester.

16th & 17th November – Radisson Blu Hotel, London Stansted.

Click here to register your free place.

Lastly, our partner event, the Digital Customer Engagement Summit take focuses on more of the digital aspects of the field, takes place on 13th October – Hilton London Canary Wharf.

An update on the Contact Centre & Customer Services Summit

960 640 Stuart O'Brien

We wanted to let you know that we are still running both Contact Centre & Customer Services Summits this year – at which your attendance is entirely complimentary.

Your complimentary guest pass includes benefits such as;

  • Full hospitality – Enjoy free overnight accommodation including all meals and refreshments.
  • Stay up-to-date with the industry – Enjoy a series of topical seminar sessions led by industry thought leaders.
  • Personalised to you – We can build you a bespoke 1-2-1 itinerary of relaxed, no hard sell meetings with innovative and budget savings suppliers who match your requirements.
  • Socially distanced environment – We have limited attendee numbers, added clear partition screens on all meeting booths and introduced new procedures to ensure the safety of all attendees and staff.
  • Save time – We will handle everything for you, saving you time and money by arranging all the meetings for. These are based on who you would like to meet and those who match your requirements.

14th & 15th September – Hilton Deansgate, Manchester.

16th & 17th November – Radisson Blu Hotel, London Stansted.

Click here to register your free place.

Lastly, our partner event, the Digital Customer Engagement Summit take focuses on more of the digital aspects of the field, takes place on 13th October – Hilton London Canary Wharf.

Join us at the Contact Centre & Customer Services Summit this July

960 640 Stuart O'Brien

There’s a free guest place reserved for you at the Contact Centre & Customer Services Summit – find out what you could discover at this unique two-day event.

6 & 7 July 2020 – Radisson Blu, London Stansted

This unique event is entirely FREE for you to attend – simply RSVP here.

  • Source new innovative and budget-saving suppliers
  • Attend inspirational seminar sessions from industry thought-leaders
  • Network with like-minded peers
  • Enjoy complimentary lunch and refreshments
  • Free overnight accommodation
  • Invitation to our networking dinner

RSVP now to avoid disappointment!

New seminars announced – Contact Centre & Customer Services Summit

960 640 Stuart O'Brien

Attend the Contact Centre & Customer Services Summit and you’ll have the opportunity to learn new tricks and get insight into the latest techniques in the sector.

This unique two-day event takes place on April 27th & 28th at the Radisson Blu, London Stansted and is entirely FREE for you to attend. Your complimentary pass includes access to a series of seminars by industry thought-leaders. These sessions include:

How To Spark Joy With Your Customers And Your Team – by Harriett Treadwell, Head of Customer Love at Butternut Box
This talk with got through how you can surprise and delight your customers, motivate your team with culture, and how using human touch keeps both external and internal relationships at a world class level.

Anthony Stears Conversations – by Anthony Stears, MD at The Telephone Assassin
In this presentation we’ll be looking at the art of converstation. Sharing techniques of how to influence and persuade people in taking the action you want.

How AI Is Saving The Contact Centre – by Peter McKean, MD at Synthetix
AI is revolutionising how we interact with our customers. Hear how AI implemented into your contact centre can help manage escalation paths, predict customer intent and automate mundane tasks to massively boost the experience for both customers and agents. These efficiencies have allowed many contact centres to scale their domestic service whilst reducing overall cost-to-serve.

Customer Service = Sales – by Alison Edgar, MD at Sales Coach Solutions
Alison explains why she believes that customer service and sales are exactly the same thing using her Four Key Pillars methodology from her best-selling book, Secrets of Successful Sales.

The Contact Centre & Customer Services Summit will also allow you to meet, face-to-face, with innovative and budget-saving suppliers, and network with peers.

Overnight accommodation, all meals and refreshments plus an invitation to our networking dinner, are included with your free place.

Places are limited though, so register today!

Here’s what comes with your complimentary Contact Centre & Customer Services Summit pass

960 640 Stuart O'Brien

We have a free guest place reserved for you at the Contact Centre & Customer Services Summit – find out what you could discover at this unique two-day event.

27 & 28 April – Radisson Blu, London Stansted

This unique event is entirely FREE for you to attend – simply RSVP here.

  • Source new innovative and budget-saving suppliers
  • Attend inspirational seminar sessions from industry thought-leaders
  • Network with like-minded peers
  • Enjoy complimentary lunch and refreshments
  • Free overnight accommodation
  • Invitation to our networking dinner

RSVP now to avoid disappointment!

Contact Centre & Customer Services Summit – What you need to know

960 640 Stuart O'Brien

Are you free on April 27th & 28th? Would like to join us at the Contact Centre & Customer Services Summit?

This is a bespoke and highly-targeted two-day event created specifically for senior contact centre professionals like you. It is entirely FREE for you to attend. Simply register your place here.

When: 27 & 28 April

Where: Radisson Blu, London Stansted

Format: Corporate ‘speed-dating’. As our VIP guest, you will be provided with a bespoke and personalised itinerary of pre-arranged, 1-2-1 meetings with suppliers relevant to your requirements and upcoming projects. A series of seminars will also be hosted throughout the event, and you can network with professionals who share your challenges.

Overnight accommodation, all meals and refreshments, plus an invitation to our networking dinner, are included with your ticket.

Who Attends: Senior professionals with the following job titles:

Customer Service Manager/Director/Head of
Contact Centre Manager/Director/Head of
Head of Customer Experience
Customer Service & Insight Manager
Head of Operations

Would you like to join them? Register today!

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