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Contact Centre & Customer Services Summit

Join the industry at the Contact Centre & Customer Services Summit this September

960 640 Stuart O'Brien

There’s a free place waiting for you at the Contact Centre & Customer Services Summit – As a professional in this field, the event is designed to give you the opportunity to network and create new business relationships.

Here is what you need to know;

When: 12th & 13th September

Where: Radisson Blu Hotel, Manchester Airport

Format: Corporate ‘speed-dating’. As our guest, you will be provided with a bespoke itinerary of pre-arranged, 1-2-1 meetings with suppliers relevant to your requirements. A series of seminars will also be hosted throughout the day, and overnight accommodation, all meals and refreshments are also included.

Who Attends: Senior customer service professionals, with representatives from the likes of EasyJet, Direct Line Group, Cineworld, The Perfume Shop, Ocado Retail, Hoist Finance and many more.

Click here to secure your FREE place or contact me today to find out more.

Register now for September’s Contact Centre & Customer Services Summit

960 640 Stuart O'Brien

Following on from April’s successful event, we’d like to invite you to our 2nd annual Contact Centre & Customer Services Summit taking place on the 12th & 13th of September at the Radisson Blu Hotel, Manchester Airport.

This intimate two-day event allows you to explore the latest insights and innovations.

As a professional within this industry your place is entirely free.

Your free pass includes;

· A personalised corporate “speed-dating” itinerary of relaxed meetings with innovative and budget-saving suppliers

· A seat at our industry seminar sessions

· Overnight accommodation at the venue – free of charge

· Complimentary breakfast, lunch and refreshments throughout

· An invitation to our evening drinks reception and networking dinner

Click here to register.

If you have any questions or would like more information then please do not hesitate to contact Victoria Petch at v.petch@forumevents.co.uk.

SAVE THE DATE: Contact Centre & Customer Services Summit – September 2022

960 640 Stuart O'Brien

The next Contact Centre & Customer Services Summit takes place on September 12th & 13th 2022 at the Radisson Blu Manchester Airport.

Your complimentary pass includes:

– A corporate “speed-dating” itinerary of one-to-one meetings with solution providers
– A seat at our industry seminar sessions (included within your itinerary)
– Overnight accommodation at the venue – free of charge
– Complimentary meals and refreshments throughout
– Networking breaks to make new connections in your field

If you are interested in attending you can confirm your free place via our booking form here – www.contactcentresummit.co.uk/booking-form/

For more information, contact us directly at b.law@forumevents.co.uk.

Contact Centre & Customer Services Summit – Final delegate places released

960 640 Stuart O'Brien

You can still secure a place at the upcoming Contact Centre & Customer Services Summit – delegate attendance is free to qualified contact centre industry professionals.

Unlike large expo’s, this intimate, hassle-free event allows you to build beneficial business relationships with suppliers that match your current project/business requirements. No hard sell, just a chance to meet 1-2-1 and explore your options.

Our confirmed attendees already include peers from companies including; British Airways, Decathalon, Slater & Gordon, LV=, Poundland, Urban Outfitters, Virgin Atlantic, Starbucks, Berkley Homes, Govia Thameslink Railway, Hurtigruten and Motorpoint – to name a few.

Your invitation is inclusive of full hospitality including overnight accommodation, a drinks reception and evening dinner, a seat at our 4 industry seminar sessions, and lunch/refreshments throughout (all free of charge) – view current speaker line-up here

Monday 25th – Tuesday 26th April

Radisson Hotel & Conference Centre

Click here to confirm your place – it would be great to have you there!

Last call for April’s Contact Centre & Customer Services Summit – Register today!

960 640 Stuart O'Brien

Time’s running out for you to secure a place at the upcoming Contact Centre & Customer Services Summit – delegate attendance is free to qualified contact centre industry professionals.

Unlike large expo’s, this intimate, hassle-free event allows you to build beneficial business relationships with suppliers that match your current project/business requirements. No hard sell, just a chance to meet 1-2-1 and explore your options.

Our confirmed attendees already include peers from companies including; British Airways, Decathalon, Slater & Gordon, LV=, Poundland, Urban Outfitters, Virgin Atlantic, Starbucks, Berkley Homes, Govia Thameslink Railway, Hurtigruten and Motorpoint – to name a few.

Your invitation is inclusive of full hospitality including overnight accommodation, a drinks reception and evening dinner, a seat at our 4 industry seminar sessions, and lunch/refreshments throughout (all free of charge) – view current speaker line-up here

Monday 25th – Tuesday 26th April

Radisson Hotel & Conference Centre

Click here to confirm your place – it would be great to have you there!

Are you registered for next month’s Contact Centre & Customer Services Summit?

960 640 Stuart O'Brien

As a leading professional in the customer contact industry, we wanted to extend a personal invitation for you to join us at the upcoming Contact Centre & Customer Services Summit.

Unlike large expo’s, this intimate, hassle-free event allows you to build beneficial business relationships with suppliers that match your current project/business requirements. No hard sell, just a chance to meet 1-2-1 and explore your options.

Our confirmed attendees already include peers from companies including; British Airways, Decathalon, Slater & Gordon, LV=, Poundland, Urban Outfitters, Virgin Atlantic, Starbucks, Berkley Homes, Govia Thameslink Railway, Hurtigruten and Motorpoint – to name a few.

Your invitation is inclusive of full hospitality including overnight accommodation, a drinks reception and evening dinner, a seat at our 4 industry seminar sessions, and lunch/refreshments throughout (all free of charge) – view current speaker line-up here

Monday 25th – Tuesday 26th April

Radisson Hotel & Conference Centre

Click here to confirm your place – it would be great to have you there!

Learn from the best at the Contact Centre & Customer Services Summit

960 640 Stuart O'Brien

We only have a limited number of complimentary places left to attend the next Contact Centre & Customer Services Summit – Make sure you register for the opportunity to learn from some of the industry leading thinkers.

The Radisson Hotel & Conference Centre, London Heathrow

25th & 26th April

It is a great day to meet and connect with new suppliers and enjoy complimentary overnight accommodation, all meals and refreshments throughout.

PLUS, you can enjoy topical seminar sessions, including;

“Driving value from every conversation – things Jimmy Hosang learnt from being a failed performing artist”

Listen to Jimmy as he pulls back the veil on customer contact misconceptions and applies simple, honest truths that you can apply to impress customers, retain agents and increase revenue. My journey to today;

· Why we should think of agents like actors, and why actors need scripts.

· How Speech Analytics is being used incorrectly

· Why Data visualisation is dead and what should replace it.

Presented by: Jimmy Hosang, CEO & Founder at The Modular Analytics Company

“Knowledge management as a discipline – understanding the steps”

How managing and integrating a knowledge solution within an organisation can lead to an increase in performance, and a more rewarding experience for contact centre agents and its customers.

· What is knowledge management in the context of customer operations?

· How to identify and implement knowledge management – knowledge articles, guided help, algorithmic tree

· System led approach: quality and complaints

· Engaging subject matter experts, workarounds, dashboards

Presented by: Paul Burns, Knowledge Manager at The Phoenix Group / Standard Life Assurance Ltd

If you or a colleague would like to book a place, please register online here (Limited place remaining).

Contact Centre & Customer Services Summit – Register now for April’s event!

960 640 Stuart O'Brien

The next Contact Centre & Customer Services Summit takes place on April 24th & 25th 2022 at the Radisson Red Heathrow.

Your complimentary pass includes:

– A corporate “speed-dating” itinerary of one-to-one meetings with solution providers
– A seat at our industry seminar sessions (included within your itinerary)
– Overnight accommodation at the venue – free of charge
– Complimentary meals and refreshments throughout
– Networking breaks to make new connections in your field

If you are interested in attending you can confirm your free place via our booking form here – www.contactcentresummit.co.uk/booking-form/

For more information, contact us directly at b.law@forumevents.co.uk.

SAVE THE DATE: Contact Centre & Customer Services Summit 2022

960 640 Stuart O'Brien

The next Contact Centre & Customer Services Summit takes place on April 24th & 25th 2022 at the Radisson Red Heathrow.

Your complimentary pass includes:

– A corporate “speed-dating” itinerary of one-to-one meetings with solution providers
– A seat at our industry seminar sessions (included within your itinerary)
– Overnight accommodation at the venue – free of charge
– Complimentary meals and refreshments throughout
– Networking breaks to make new connections in your field

If you are interested in attending you can confirm your free place via our booking form here – www.contactcentresummit.co.uk/booking-form/

For more information, contact us directly at b.law@forumevents.co.uk.

Last chance to register for the Contact Centre & Customer Services Summit

960 640 Stuart O'Brien

The Contact Centre & Customer Services Summit takes place NEXT WEEK – secure your place today!

13th & 14th September – Queens Hotel, Leeds

Your complimentary pass includes:

– A corporate “speed-dating” itinerary of one-to-one meetings with solution providers
– A seat at our industry seminar sessions (included within your itinerary)
– Overnight accommodation at the venue – free of charge
– Complimentary meals and refreshments throughout
– Networking breaks to make new connections in your field

If you are interested in attending you can confirm your free place via our booking form here – www.contactcentresummit.co.uk/booking-form/

For more information, contact us directly at b.law@forumevents.co.uk.