The next Contact Centre & Customer Services Summit takes place on September 11th & 12th 2022 at the Hilton Deansgate in Manchester.

Your complimentary pass includes:

– A corporate “speed-dating” itinerary of one-to-one meetings with solution providers
– A seat at our industry seminar sessions (included within your itinerary)
– Overnight accommodation at the venue – free of charge
– Complimentary meals and refreshments throughout
– Networking breaks to make new connections in your field

If you are interested in attending you can confirm your free place via our booking form here – www.contactcentresummit.co.uk/booking-form/

For more information, contact us directly on 01992 374082.

With just over a week to go, there’s still time to grab the last free delegate places to the Contact Centre & Customer Services Summit, which takes place on 24th-25th April at London Heathrow.

Are you able to make it?

Your complimentary place includes; an itinerary of pre-arranged meetings with innovative, budget-saving solution providers, insightful seminars led by industry thought leaders, plus all meals and refreshments.

All places also include an evening drinks reception and three-course meal to enjoy, along with entertainment.

If you can make it, simply fill the booking form in here and a member of the team will be in touch!

Just a quick reminder to register your free place to next month’s Contact Centre & Customer Services Summit – a must-attend event for customer service professionals!

Meet with suppliers to discuss your upcoming projects & network with peers. No need to worry about accommodation as we will provide you a night’s stay and all meals & refreshments too!

Our seminar programme will provide you with key knowledge in various areas within the industry:

“Leading with confidence” – Kate Law, Membership & Learning Director, CCMA

“Outsourcing a scary thought? Is an Outsourcing Partnership the answer?” – Justin Aldrich, Development Director – Growth, Comdata UK

“Goodbye People, Hello Technology?” – Steve McSherry, Country Manager, Daktela UK

“Which is most important… Customer Vulnerability, Employee Well Being or Agent Performance?” – Ian Taylor, Head of Customer Experience | Commercial, Avoira

Join us on the 24th & 25th April at the Radisson Hotel & Conference Centre, London Heathrow, where you’ll be able to source the solutions you need from our range of suppliers.

We only have five places available, so secure your place here, as these will go quickly!

Register to attend the FREE Contact Centre & Customer Services Summit and you’ll be joining the likes Boots, BT, Tesco and Thomas Cook at the leading event for the customer service industry.

April 24th-25th, London Heathrow

Hear from expert speakers such as Steve McSherry, Country Manager of Daktella, who has over thirty years experience within the Contact Centre market and Kate Law who will discuss the skills and competencies that contact centre leaders need – full details here.

In addition, you’ll meet with suppliers who can help with your upcoming plans and projects, network with other professionals and enjoy an overnight stay, dinner with entertainment and all meals/refreshments.

Those already booked to attend include: 

Anglian Group
Ansell Healthcare Europe NV
Belfius Bank
Boots UK
Bourneville Village Trust
BT Group
Cambridgeshire Constabulary
Carnival UK
G4S
House Of Commons
KCS Education
Kudos Shower Products
Location One
London Borough of Barking & Dagenham
Masabi
Northern Power Grid
Numatic International Ltd
Ocado
Openreach Ltd
PPG Industries
Sure
Tesco
Thomas Cook
Thomas Cook Group
Unipart Group
Urban Outfitters
YOPA Property
Zenith

Would you like to attend? Book your free place here!

Any questions, please get in touch.

The Contact Centre & Customer Services Summit is taking place on the 24th and 25th of April next year, enabling you to explore the latest insights and innovations via matched meetings with leading suppliers.

Your free pass includes;

· A personalised corporate “speed-dating” itinerary of relaxed meetings with innovative and budget-saving suppliers

· A seat at our industry seminar sessions

· Overnight accommodation at the venue – free of charge

· Complimentary breakfast, lunch and refreshments throughout

· An invitation to our evening drinks reception and networking dinner

As a professional within this industry your place is entirely free.

But don’t just take our word for it – here’s what delegates to this year’s event had to say:-

“Very well organised, very well ran and really insightful intro to the community of contact and customer service”

Openreach

“Fast paced and informative meetings with a great company and incredibly well organised”

Tate

Click here To Register

We would like to invite you to the next bi-annual Contact Centre & Customer Services Summit, which is taking place on the 24th and 25th of April at the Radisson Hotel and Conference Center Heathrow London.

This intimate two-day event allows you to explore the latest insights and innovations.

Your free pass includes;

· A personalised corporate “speed-dating” itinerary of relaxed meetings with innovative and budget-saving suppliers

· A seat at our industry seminar sessions

· Overnight accommodation at the venue – free of charge

· Complimentary breakfast, lunch and refreshments throughout

· An invitation to our evening drinks reception and networking dinner

As a professional within this industry your place is entirely free.

But don’t just take our word for it – here’s what delegates to this year’s event had to say:-

“Very well organised, very well ran and really insightful intro to the community of contact and customer service”

Openreach

“Fast paced and informative meetings with a great company and incredibly well organised”

Tate

Click here To Register

The next Contact Centre & Customer Services Summit takes place on April 24th & 25th 2023 at the Radisson Hotel & Conference Cenre, London Heathrow.

Your complimentary pass includes:

– A corporate “speed-dating” itinerary of one-to-one meetings with solution providers
– A seat at our industry seminar sessions (included within your itinerary)
– Overnight accommodation at the venue – free of charge
– Complimentary meals and refreshments throughout
– Networking breaks to make new connections in your field

If you are interested in attending you can confirm your free place via our booking form here – www.contactcentresummit.co.uk/booking-form/

For more information, contact Victoria Petch at v.petch@forumevents.co.uk.

There are just three free spaces left to next week’s Contact Centre & Customer Services Summit – 12th & 13th September at the Radisson Blu Hotel Manchester Airport.

The two days consist of connecting with like-minded peers, benchmarking new suppliers for your upcoming projects based on your interests and needs, as well as a seat at all of our industry seminars, which include;

“Engaging your team to make a difference to your customer experience”

We’ll be discussing how a focus on team engagement and empowerment can lead to better customer experiences, longer retention and a more positive work culture.

Harriet Treadwell, Customer Love Director at Butternut Box

“Re-inventing the Customer Journey”

Technological change, evolving customer expectations, new forms of work… all will reshape the customer relationship of tomorrow. In this changing environment, the winners are those that rethink their customer journeys.

Justin Aldrich, Development Director – Growth, Comdata UK

“Phones? Where we’re going, we don’t need phones.”

With almost 40 years of experience in the Contact Centre, Steve McSherry will travel through time taking us from the present, into the past, and then Back to the Future.

Steve McSherry, Country Manager, Daktela UK

“Real World learnings from Speech Analytics & Live-In-Call Agent Prompting – the final frontier of contact centre performance!”

Utilising years of experience, Ian is going to share some of the REAL-WORLD challenges and results from AI Speech Analytics and Real Time Live-In-Call Agent.

Ian Taylor, Head of Customer Experience | Commercial, Avoira

Attendance is completely free, including overnight accommodation, all meals, refreshments and an invitation to our dinner and drinks reception, with entertainment.

Can you confirm you are able to attend? To reserve your place, click here.

Alternatively, please feel free to contact us with any questions.

Demand is sky high for delegate places at the Contact Centre & Customer Services Summit, which is taking place in Manchester next month – don’t miss out!

Your pass is entirely free and allows you to meet with a range of suppliers that can support your current challenges and upcoming projects.

Plus, you can enjoy free overnight accommodation, lunch and refreshments throughout, an evening dinner / drinks reception and a seat at our insightful seminar sessions.

Contact Centre & Customer Services Summit

12th & 13th September – Radisson Blu Hotel Manchester Airport 

If you and/or your colleague are interested, then please confirm your attendance here.

Or if you have any questions then please do not hesitate to contact us today.

Have you and your colleagues take up your complimentary places at the upcoming Contact Centre & Customer Services Summit

Your pass is entirely free – and allows you to meet with a range of suppliers that can support your upcoming plans and projects.

Plus, you can enjoy insightful and educational seminar sessions such as “Engaging your team to make a difference to your customer experience”, hosted by Harriett Treadwell, Customer Love Director at Butternut Box.

12th & 13th September

Radisson Blu Hotel Manchester Airport

You can confirm your attendance HERE via our online booking form (takes two minutes).

Or if you have any questions then please do not hesitate to contact us today.