The Contact Centre & Customer Services Summit takes place on the 13th & 14th September at the Queens Hotel, Leeds.

Your complimentary pass includes:

– A corporate “speed-dating” itinerary of one-to-one meetings with solution providers
– A seat at our industry seminar sessions (included within your itinerary)
– Overnight accommodation at the venue – free of charge
– Complimentary meals and refreshments throughout
– Networking breaks to make new connections in your field

If you are interested in attending you can confirm your free place via our booking form here – www.contactcentresummit.co.uk/booking-form/

For more information, contact us directly at b.law@forumevents.co.uk.

Register now for your complimentary guest pass to our Contact Centre & Customer Services Summit, which will be taking place on September 13th & 14th. 

The Summit provides a platform for senior industry professionals and their suppliers – for one-to-one business meetings, learning and networking.

Join us entirely for free and enjoy benefits such as;

– A personalised itinerary of meetings with solution providers who match your needs for upcoming projects
– 1-2-1 access to budget-saving suppliers
– Attend insightful and educational seminars on future trends within the sector
– Network with other senior industry professionals
– Complimentary overnight accommodation, all meals and refreshments throughout

Here is some delegate feedback from April’s Summit:

“Excellent, well organised, timing spot on helping conversations to flow between companies, great concept” BT

“I found Nicola’s presentation was excellent the data presented was very insightful, interesting and very relevant for Customer Service leaders” DVSA

Book your place here (virtual attendance options are also available).

You can now register for your complimentary guest pass to our hybrid Contact Centre & Customer Services Summit, which will be taking place on September 13th & 14th. 

The Summit provides a platform for senior industry professionals and their suppliers – for one-to-one business meetings, learning and networking.

Join us entirely for free and enjoy benefits such as;

– A personalised itinerary of meetings with solution providers who match your needs for upcoming projects
– 1-2-1 access to budget-saving suppliers
– Attend insightful and educational seminars on future trends within the sector
– Network with other senior industry professionals
– Complimentary overnight accommodation, all meals and refreshments throughout

Here is some delegate feedback from April’s Summit:

“Excellent, well organised, timing spot on helping conversations to flow between companies, great concept” BT

“I found Nicola’s presentation was excellent the data presented was very insightful, interesting and very relevant for Customer Service leaders” DVSA

Book your place here (virtual attendance options are also available).

If you’ve not yet registered for next month’s Contact Centre & Customer Services Summit hurry – it takes place on 26th & 27th April.

Your complimentary pass is entirely flexible – you can join us for both mornings, or choose a day that suits your needs – Please confirm your attendance here via our online form.

Once submitted, we can start the process of creating your bespoke itinerary that includes your short 1-2-1 meetings and four live webinar sessions that you can view online.

If you have any questions then please contact us today.

Your virtual pass to next month’s virtual Contact Centre & Customer Services Summit includes access to four webinar sessions – Confirm your attendance today!

The webinars include:-

“Inspire culture change and improve performance using intrapreneurship”

Using the ‘What Would I Do If It Was My’ methodology, Alison delves into the minds of the top entrepreneurs to bring you implementable methods to enhance your performance.

Presented by: Alison Edgar MBE, Managing Director at Sales Coaching Solutions

“Conversations ‘stears’ for better customer service and sales”

In this presentation we’ll be looking at the art of conversation. Sharing techniques of how to influence and persuade people in to taking the action YOU want.

Presented by: Anthony Stears, Managing Director at The Telephone Assassin Ltd

“How to spark joy with your customers and your team”

This talk will go through how you can surprise and delight your customers, motivate your team with culture and how using the human touch keeps both external and internal relationships at a world class level.

Presented by: Harriet Treadwell, Head of Customer Love at Butternut Box

“Human Centric Brands in a Digital World”

In a world where more and more is automated how can we ensure that the experience a customer has still feels human?

Presented by: Clare Willetts, Former Head of Customer and Brand Experience at Virgin

Date: 26th & 27th April

Event Type: Virtual Event

Key Benefits: Building business connections with innovative suppliers as well as gaining insight into the future challenges within the industry.

Format: We will create a bespoke itinerary designed just for you. The itinerary will include relaxed, 1-2-1 meetings with suppliers, based on mutual agreement and matched requirements.

Multiple Seminars Sessions: Throughout the event you can enjoy a range of insightful seminar sessions hosted by industry thought-leaders.

Register your place here.

We’re looking for contact centre industry thought-leaders to share their knowledge at the upcoming Contact Centre & Customer Services Summit, which is taking place virtually on April 26th & 27th and again as a live event on September 13th & 14th.

If you’re available on those dates, have an internet connection and would like to take part in this unmissable industry event, simply fill out this form, or contact Lisa Rose on 01992 374 077 / l.rose@forumevents.co.uk.

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Alternatively, if you’re a contact centre management professional our complimentary pass gives you free access to the Contact Centre & Customer Services Summit – attend from the comfort of your home or office.

Date: 26th & 27th April

Event Type: Virtual Event

Key Benefits: Building business connections with innovative suppliers as well as gaining insight into the future challenges within the industry.

Format: We will create a bespoke itinerary designed just for you. The itinerary will include relaxed, 1-2-1 meetings with suppliers, based on mutual agreement and matched requirements.

Multiple Seminars Sessions: Throughout the event you can enjoy a range of insightful seminar sessions hosted by industry thought-leaders.

Register your place here.

Your complimentary pass gives you free access to the Contact Centre & Customer Services Summit – attend from the comfort of your home or office.

Date: 26th & 27th April

Event Type: Virtual Event

Key Benefits: Building business connections with innovative suppliers as well as gaining insight into the future challenges within the industry.

Format: We will create a bespoke itinerary designed just for you. The itinerary will include relaxed, 1-2-1 meetings with suppliers, based on mutual agreement and matched requirements.

Multiple Seminars Sessions: Throughout the event you can enjoy a range of insightful seminar sessions hosted by industry thought-leaders including;

“Inspire culture change and improve performance using intrapreneurship” – Alison Edgar MBE, Managing Director at Sales Coaching Solutions
“Conversations ‘stears’ for better customer service and sales” – Anthony Stears, Managing Director at The Telephone Assassin Ltd
“How to spark joy with your customers and your team” – Harriet Treadwell, Head of Customer Love at Butternut Box 

Register your place here.

26th & 27th April 2021 – Radisson Blu, London Stansted

This unique Summit has been created to help you build business connections with the latest innovative and budget-saving suppliers within your industry.

Your attendance is entirely FREE and includes full hospitality, including overnight accommodation, all meals and refreshments.

Our cutting-edge software will create your bespoke itinerary that allows you to meet essential suppliers for short 1-2-1 meetings, based of mutual agreement and matched requirements.

Alongside these meetings, you can enjoy a series of LIVE topical presentations, hosted by industry thought-leaders. These sessions focus on current and future challenges within the contact centre industry.

Register for your free place here via our online booking form.

(Virtual attendance options are available)

The next Contact Centre & Customer Services Summit will take place on April 26th & 27th 2021 – Demand will be high so secure you delegate place today!

At the event we will tailor-make an itinerary of pre-matched connections between you and suppliers of interest, where you can identify in advance, who best fits your business needs.

You tell us the services you are looking for and we will source the best, most innovative and cost effective solutions providers to aid your projects and help to build upon your trust-worthy list of business connections.

Alongside one-to-one meetings, you will also hear from key industry speakers of topics pertinent to your role.

Your ticket and place at the Summit on the April 26th & 27th is completely free and can be confirmed by following our booking link here.

Alongside amazing webinar sessions, we can arrange for you to meet key industry solution providers to help you prepare for the future at this full day virtual event.

Contact Centre & Customer Services Summit – Monday 16th November

Confirmed LIVE webinars include;

“Maximising Remote Relationships: Social Selling”
In a world where face to face consultations and meeting up for coffee with prospects are a thing of the past, how can you maximise your relationships to make those imperative sales? In this session I’ll be giving you the fundamentals I’ve used to close thousands of pounds worth of sales using social media when it is presumed people aren’t parting with their cash.

Presented by: Alison Edgar MBE, Managing Director at Sales Coaching Solutions

“How AI enables contact centre teams to rapidly deliver outstanding customer experiences”
93% of organisations plan to use AI as a key part of future customer service activities.  In this webinar, we’ll discuss how zero-code methodologies and visual RPA-style tools deliver compelling interactive experiences.

Presented by: Peter McKean, Managing Director at Synthetix

Confirm your attendance via our booking form – we will then send you a link to select which suppliers you would like to meet with, and we will arrange a valuable day of online meetings – condensing months of work into one day.

Your attendance is free and entirely flexible – you can attend for a half or full day – fitting your requests around your time and diary – Click here to confirm your place.