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CX Analytics

WEBINAR REWIND: How AI is delivering a new generation of CX Analytics

960 640 Stuart O'Brien

Don’t worry if you missed TalkDesk’s recent webinar – You can now re-watch the entire session online!

Contact centres spend significant resources evaluating agent effectiveness and customer sentiment, but don’t always know if they are capturing the right data, creating the right KPIs and sharing the available analytics to allow them to improve agent and customer metrics. Has your approach to analytics been re-evaluated to take advantage of today’s cloud and AI technology?

In the webinar, Sheila McGee-Smith, President & Principal Analyst at McGee-Smith Analytics, LLC, and Rob Peterson, Head of CX Strategy at Talkdesk, pull back the curtain on the analytics “black box” and introduce a vision to measure technology as a leading indicator of exceptional CX and business outcomes.

Click Here To Watch Again

Talkdesk recognizes the importance of measuring and evaluating your KPIs, to make informed and strategic business decisions. The brand new 2021 Talkdesk KPI benchmarking report analyzes how contact center metrics changed during 2020 compared to 2019 and provides you with insightful tips on how to optimize your contact center and deliver superior CX. Download our KPI benchmarking report here.

WEBINAR: How AI is delivering a new generation of CX Analytics

960 640 Stuart O'Brien

Contact centres spend significant resources evaluating agent effectiveness and customer sentiment, but don’t always know if they are capturing the right data, creating the right KPIs and sharing the available analytics to allow them to improve agent and customer metrics. Has your approach to analytics been re-evaluated to take advantage of today’s cloud and AI technology?

Join Sheila McGee-Smith, President & Principal Analyst at McGee-Smith Analytics, LLC, and Rob Peterson, Head of CX Strategy at Talkdesk, as they pull back the curtain on the analytics “black box” and introduce a vision to measure technology as a leading indicator of exceptional CX and business outcomes.

Speakers:
Sheila McGee-Smith, President & Principal Analyst at McGee-Smith Analytics
Rob Peterson, Global Head, CX Strategy and Value Consulting at Talkdesk

Date: Wednesday, July 14, 10 a.m. PT | 1 p.m. ET | 6 p.m. BST

Click Here To Register

Can’t join us at 10 a.m. PT? Sign up for our session on July 15, 10 a.m. BST