Don’t worry if you missed the recent webinar from Davies Group exploring the secrets of great CX – You can now re-watch the entire session online!

84% of financial services leaders rank business process alignment as more important than putting the customer first when designing customer experiences. How can they then create a CX culture that really puts the customer first?

Davies has discovered that culture seems to be taking a backseat for most CX leaders, although we all know that the absence of customer-first thinking often brings longer contact-centre wait times & more effort, resulting in enhanced frustration & unhappy customers.

In the webinar session, you’ll discover why, and the expert panel will share top tips on how to create a CX culture that will help you achieve those all-important business objectives, including:-

• How organisational culture is holding your fellow financial services peers back from achieving their CX goals
• What CX leaders across financial services see as the most important factors in CX design
• Common misconceptions on building and sustaining a strong internal CX focussed culture
• Get actionable insight on how to develop a sustainable CX culture in your business

If you have any questions about the webinar content, please contact Boyden Manns at Boyden.manns@davies-group.com.

You can watch the full webinar below:-

Webinar: Financial services organisations struggle to create a CX culture built to last – but why? from Davies Group on Vimeo.