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Firstsource

Firstsource

350 new jobs at Firstsource Middlesbrough

 960 640 Stuart O'Brien
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Leading contact centre outsourcer Firstsource hasannounced 350 new jobs at its Middlesbrough-based contact centre after securing two major contracts.

The company is currently recruiting for service agents, team leaders and trainers to service the outsource contracts, which are thought to be with an unnamed high street banking financial regulator.

Initially the the jobs will provide fixed-term positions for three to four months. However, Firstsource has said that many of the positions will also be permanent.

“Firstsource in Middlesbrough is a financial services centre of excellence,” said Kate Neilson, HR Manager, Firstsource. “We are recruiting for around 350 permanent and fixed roles, and contracts will vary in length.

“Many will be permanent roles and some are fixed term, in line with demand.

“We are looking for frontline customer service agents, team leaders and trainers to support the ramp in headcount.”

In 2012 the company axed 500 jobs from its Thornaby and Middlesbrough contact centres after losing work from Barclaycard.

In 2015, it created 500 new jobs at its Sunderland, Middlesbrough and Cardiff contact centres.

India-based Firstsource employs over 26,000 people in its home country, the Philippines, the US and the UK.

www.firstsource.com

Firstsource hires again after Belfast job cuts

 900 341 Stuart O'Brien
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Call centre giant Firstsource has announced that it will be recruiting new staff to work at its Londonderry site – just weeks after announcing job cuts at its operation in Belfast.

With an HQ in India, the company employs 27,000 people in 44 call centres worldwide, with over 1,500 being based in Northern Ireland. During March the company revealed that it was to cut 90 jobs in Belfast. The jobs affected by the company are thought to belong to the company’s deal with Sky.

Now Firstsource is recruiting staff to work on a Sky contract at its operations in Springtown Business Park, Londonderry. The company announced a new 10-year customer service deal with Sky back in February.

In an interview with the Belfast Telegraph, a spokesperson for the company said: “Recruitment for Sky in Derry is ongoing, based on contractual requirements and the work carried out there is different to that in Belfast.

“Any roles in Derry wouldn’t replace Belfast roles – the location is completely separate, similar to the Cardiff site.”

Firstsource has responded to the March job cuts by saying that it was “fully committed to the Northern Ireland marketplace and is continuing to invest in the region,” and that it has been working with Sky to “maximise the customer experience we provide through our service operation in Belfast.”

The company has said that it will try and “redeploy” affected staff to other centres.

Around 950 staff are currently employed at its Derry site, with 400 staff located at Belfast.

“We are committed to treating every employee with respect and are liaising closely with all affected employees to provide support and reassurance during this process,” said the company. “Our other operations in Northern Ireland are unaffected by this announcement.”

www.firstsource.com