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Giosg Interaction Designer makes it easy for everyone to build and publish interactive content

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Online customer engagement software provider Giosg introduces Interaction Designer, a new tool that enables companies to easily create and publish interactive content without coding.

Users can build different interactive elements to engage and reach out to their website visitors or customers.

“In such a dynamic and fast-paced world in order to succeed,  businesses should be able to serve and help their online visitors or customers fast. This is why I am very excited to offer our customers the opportunity to build and deliver different interactions in real time”, said Ville Rissanen, CEO at Giosg. 

With giosg Interaction Designer, customers are able to design banners, questionnaires, polls, surveys or build their own button-based chatbots – predefined set of button options that guides a user in the right direction for a right answer.

“Interaction Designer provides us with so many different ways to build our interactions. It takes only a few minutes for me to create a button-based chatbot to help my customers find the car they are looking for”, said Matti Sahi, Customer Insight Specialist at K-Caara. 

To learn more about Interaction Designer, visit giosg.

About Giosg:

Giosg offers businesses digital tools for diverse, personalised and creative ways to interact with their online visitors and customers. By combining data, AI technology, and human engagement, we help our customers create meaningful interactions, serve more efficiently and grow their business.

4 reasons you need live chat today

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The implementation of live chat, chatbots and virtual assistants has grown exponentially.

In fact, it has become the most popular channel for adults, with 75% saying they prefer queries to be handled via live chat.

We, at giosg, have put together a few key reasons why you should implement live chat today:

Efficiency!

Live chat enables operators to deal with many customers at one time – with agents handling up to 7 chat conversations at one time. This not only increases the amount of tickets processed simultaneously, but also cuts down customer waiting time, a win-win situation for agents and customers. Using pre-written answers or canned answers based on most commonly asked questions help Using live chat gives you an additional channel that is five times more efficient than traditional customer service channels, which leads us to our next point…

Boost sales and reduce costs

By making operators more efficient (as mentioned above), live chat minimises variable costs. Also, as a contact centre, adding this new channel to your offering means the possibility to provide another service for your clients – creating a new revenue stream for you and subsequently keeping your clients happy. Not to mention, providing a true omnichannel experiencewill help boost your clients’ revenue and in turn your contribution margin.

Cater to the customer

AI is the talk of the town and when it comes to live chat, it’s the thing ensuring that you deliver the right message to the right person at the right time. In particular, AI-powered chat such as giosg Target, optimises the actions you take when interacting with customers by analysing online behavioural patterns. This means, that live chat would only pop-up for customers who actually need it and benefit from it. 

Easily integrable 

Integrating a new system can feel like a daunting project – we know it’s no fun! However, with giosg integration into your current infrastructure is done seamlessly. In most cases, we can have live chat up and running on your website within a day. Still concerned that once in place, you or your business won’t have the know-how or internal resources to manage it? That needn’t be a worry – the interface is intuitive and very easy to use. More importantly, we offer training and support to help your team.

Get more insight about expanding customer service channels and why to implement an omnichannel strategy here.