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UK outsourcing rebounds as government spending increases

 960 640 Stuart O'Brien
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A rise in government spending saw the UK outsourcing market rebound in Q2 after a quiet first quarter, according to the Arvato UK Outsourcing Index.

The research, compiled by business outsourcing partner Arvato CRM Solutions UK and industry analyst NelsonHall, showed that contracts worth a total of £938 million were signed by UK organisations between April and June, up more than a third (34 per cent) on the previous quarter.

Public sector spending reached £489 million over the three-month period compared with £51 million in Q1, as procurement teams focused on signing contracts to deliver back-office services.

Business process outsourcing (BPO) deals accounted for almost all (98 per cent) of the contracts signed over the period, with customer services, HR and revenues and benefits being the most popular service lines.

Central government departments procured the majority of public sector deals between April and June, according to the findings, signing agreements worth £470 million. Local government buyers were less active over the period, agreeing deals with a total value of £20 million.

The findings show private sector outsourcing spend was dominated by energy and utilities companies, as firms in the sector focused on securing tech contracts.

Contracts worth £284 million were signed for application and network management and end user computing. Manufacturing companies were the second highest spenders, with the total value of deals signed reaching £118 million.

Overall, the research highlights that despite the rise in public sector activity in Q2, the UK market experienced a slow start to the year. Contracts worth £1.64 billion were signed in the first six months of 2019, compared with £2.89 billion spent in the same period in 2018.

Debra Maxwell, CEO of Arvato CRM Solutions UK, said: “The government market rallied between April and June, with the vast majority (88 per cent) of deals being procured for services which haven’t been outsourced before. Central departments are using specialist partners to deliver a wider range of services and see them as key to delivering transformation across the back-office, whether that’s through introducing new ways of working or innovative technologies.

“But, the overall UK market was subdued, suggesting continued political uncertainty is impacting investment decisions. Spending among businesses softened to £1.08 billion in the first half of this year from £1.84 billion in the same period in 2018.”

Chris Sood-Nicholls, Managing Director of Services at Lloyds Bank Commercial Banking, said: “Although heightened economic uncertainty is affecting client demand and outsourcers’ appetite to invest, it is encouraging to see that there remain some areas where growth is continuing and new contracts are being signed. Labour markets remain tight and this could over time make it more costly for firms to hire; equally, changes to payment regulations are making it harder for some firms to manage working capital.

“Whilst still at an early stage of deployment the direction of travel of the Government’s new Outsourcing Playbook looks encouraging, and is clearly trying to put more of a focus on long term partnerships and value for stakeholders, rather than an absolute focus on cost alone.

“For now, the effect of that shift in focus is being subdued by the challenges affecting outsourcers’ ability to plan, but we would hope to see the sector begin to shake off its current cautious approach as those other pressures begin to lift, which they hopefully will in the next few quarters.”

Overall, BPO deals accounted for 58 per cent of the UK outsourcing market in Q2, with contracts signed across the public and private sectors worth £546 million. IT outsourcing (ITO) agreements made up the remaining 42 per cent, equating to a total value of £392 million.

The Arvato UK Outsourcing Index is compiled by leading BPO and IT outsourcing research and analysis firm NelsonHall, in partnership with Arvato CRM Solutions UK.

The research is based on an analysis of outsourcing contracts procured in the UK market between April and June 2019.

Image by PublicDomainPictures from Pixabay

Content Guru inks cloud services deal with UK government

 960 640 Stuart O'Brien
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Content Guru has been accepted as a ‘Cloud Software’ supplier to the UK Government as part of the G-Cloud 11 framework.

G-Cloud is an initiative to provide a system for departments and public sector bodies to procure cutting-edge cloud computing solutions.

As a supplier, Content Guru’s storm contact centre platform, its modules and solutions are available on the Digital Marketplace.

Content Guru secured its place on the G-Cloud 11 agreement by meeting a range of inclusion criteria. This included proof of suitability for use in government projects, and the provision of a full list of capabilities and pricing to gain a place in the agreement.

Content Guru has been providing G-Cloud related services since the inception of G-Cloud in 2012, and already has a strong presence in local and central government, the NHS, and the wider public sector worldwide.

Martin Taylor, Deputy CEO and Head of Public Sector at Content Guru, said: “Content Guru has over a decade of experience of providing cloud communications solutions to all levels of government, and is trusted by hundreds of organisations across the globe to deliver the best Customer Engagement and Experience. Through G-Cloud 11, storm’s virtually limitless scalability, unmatched integration and industry leading AI is available for the departments and public sector bodies of the UK Government to support the crucial services that they deliver to more than 66 million people throughout the British Isles.”

Image by Sarah Larkin from Pixabay