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TalkTalk creates 50 jobs for young people in North West

960 640 Stuart O'Brien

Salford-based connectivity provider TalkTalk has begun advertising six-month work placements for more than 50 young people, as part of the Government’s Kickstart Scheme.

The Kickstart Scheme is run by the Department for Work and Pensions (DWP) and will last until the end of 2021. It provides funding to create new job placements for 16- to 24-year-olds on Universal Credit who are at risk of long-term unemployment, having been hit hard by the COVID-19 crisis.

Department for Work and Pensions data shows that there were 83,000 people aged 16-24 who were unemployed and on Universal Credit in the North West as of June 2020. Since the COVID-19 pandemic hit, between March 2020 and October 2020, there was also a 75% increase in people on Universal Credit in the North West.

As one of the region’s leading employers, TalkTalk is offering roles to at least 50 young people across all areas of the business. Positions will be available in customer relations, communications, technology, and administration initially, with the potential to extend into other departments later in the year.

TalkTalk began advertising the roles over the weekend and is now accepting applications. The jobs are only available to young people currently receiving Universal Credit.

Advertisements and more information can be found in local job centres and on the TalkTalk careers page: careers.talktalk.co.uk.

TalkTalk will also be selecting applicants with the help of The Prince’s Trust, a charity which supports young people on their journey through education and workplace training. Potential new starters will be taking part in development bootcamps before being directed to TalkTalk for an interview. Aside from facilitating the interview process, the bootcamp also offers sessions and advice on employability, workplace skills and office 101 training.

All placements will be paid Real Living Wage for 25 hours a week over the six-month contract period. TalkTalk will review the placements once the six-month contract ends, with the potential to place those on the Kickstart Scheme into full-time positions.

Daniel Kasmir, Chief People Officer at TalkTalk, said: “We know that the North West has faced some difficult times over the last year, with many young people experiencing unemployment and job losses as a result of the pandemic.

“Thanks to the Kickstart Scheme, we’re able to provide some much-needed opportunities for young people in our area to gain real-life work experience, learn new and transferable skills, and workshop their CVs so they can secure a fantastic job in the future, be it with us, or elsewhere.

“Both TalkTalk and our Kickstart placements will benefit from this great scheme. We welcome fresh blood and new ideas – something a tech company like ours cannot do without.”

Minister for Employment, Mims Davies MP, said: “It’s great to see TalkTalk backing this Government’s Kickstart Scheme with recruitment for 50 young people to get on the employment ladder in roles across the region – giving local talent crucial work experience in areas from finance to social media in this exciting industry.

“Our Plan for Jobs is creating vital fresh opportunities, boosting job prospects and supporting employers to recruit in key growth sectors, as we push to build back better and level up the country.”

TalkTalk voted as ‘worst customer service offender’ in UK call centres…

800 450 Jack Wynn

As a result of the Eckoh ‘Brick Wall Index’ study, the telecom group, TalkTalk, has been voted the UK’s ‘worst customer offender’, with Expedia coming in second and TV Licensing third.

The Index, which is based on independent analysis carried out by PleasePress1.com, uncovers which call centre menus create the highest level of dissatisfaction; centred around ‘tens of thousands of visits’ to ‘independently compiled maps’ of call centre menus hosted on the site.

Understandably, TalkTalk has spoken out against the Index’s conclusion, as a spokesperson said to ISPreview.co.uk: “We always strive to give customers the best experience possible. The survey contradicts independent complaints data, and our internal data shows levels of customer satisfaction have increased in recent months. We’re also the first UK company outside of the banking sector to replace passwords with voice biometrics, which has significantly reduced the length of time it takes for customers to be put through to a customer services advisor. Nevertheless, we are determined to provide our customers the best possible experience and understand we can always do more.”

The top ten list of ‘worst offenders’ is as follows:

  1. TalkTalk
  2. Expedia
  3. TV Licensing
  4. Sainsbury’s
  5. Royal and Sun Alliance
  6. Flybe
  7. Ryanair
  8. British Airways
  9. EasyJet
  10. Privilege