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UK National Contact Centre Awards

UK National Contact Centre Awards: Submit your entry today!

960 640 Stuart O'Brien

The largest awards programme that recognises contact centre talent in the UK is accepting entries until Friday 24 February 2023.

Entering the UK National Contact Centre Awards is easy. Just register on the website, choose your categories, and fill in the short form. It’s a quick and easy process to follow!

You can enter as many times as you like – it’s free for CCMA members and just £249 +VAT for non-members with discounts for multiple entries.

Now in their 28th year, the UK National Contact Centre Awards continues to recognise the best talent in our industry. Judges are looking for the individuals and teams in our industry who are role models, inspiring others and deserve recognition for the work they are doing in their contact centre operation.

This year, the UKNCCA have refreshed the programme and added several new categories, including:

  • Learning Manager of the Year
  • Trainer of the Year
  • Significant Contributor
  • Leadership Team of the Year
  • Best Colleague Wellbeing Programme
  • Best Approach to Diversity, Equity, Inclusion and Belonging (DEIB)
  • Best Approach to CSR (Corporate Social Responsibility)

How many reasons do you need to recognise and reward your talent? Here is just a few…

  • Recognise a significant year of achievement
  • Raise the profile of your team
  • Benchmark your people/teams
  • Give your people real recognition
  • Engage your colleagues
  • Attract new people
  • Celebrate your achievements
  • Join a community of exceptional contact centres, leaders and teams

The UKNCCAs are now accepting entries online at www.ukncca.com until Friday 24 February.

Visit www.ukncca.com for tips and advice, key dates, categories, judging criteria and lots more. And it’s worth following the UKNCCA on social media too #ukncca.

UK National Contact Centre Awards open for 2022 nominations

960 640 Stuart O'Brien

Described as ‘incredible’ and ‘game changing’, the UK National Contact Centre Awards (UKNCCA) is the largest programme that recognises the amazing talent within the UK contact centre industry, with CCMA members benefiting from free entry. Contact centres across the UK are invited to recognise the outstanding work of their teams and individuals by nominating them in the UK National Contact Centre Awards 2022. The deadline to nominate is 25 February 2022.

The online process is simple and there is plenty of support from the awards team. Organisers, the CCMA (Call Centre Management Association), have refreshed the categories and now include Change Maker and Best Contact Centre Culture in the longest running awards programme in the industry.

Other new categories include Data & Insights Manager of the Year, recognising the immense amount of insights in the contact centre and how this can be used to influence business change, and Customer Champion to identify those leaders that are driving a customer-centric culture in their contact centre. New category, Change & Innovation Team of the Year, aims to identify teams that have implemented a strategic change program in the last two years.

“It is a real honour to give colleagues across the industry an opportunity to recognise the people they work with on a National scale. Because they focus on the exceptional talent in our industry, it’s an opportunity for colleagues to not only say ‘thank you’ but to really benchmark how far they have come over the last 12-18 months,” says Steven Lee, Director of Consumer and Shopper Engagement EMEA, LEGO Group and one of the Head Judges for these awards.

If you’re not sure about the benefits of nominating for a UKNCCA, here are some of the reasons that previous organisations have taken part:

  1. Recognise a significant year of achievement
  2. Raise the profile of your team
  3. Benchmark your people/teams
  4. Give your people real recognition
  5. Engage your colleagues
  6. Attract new people
  7. Celebrate your achievements
  8. Join a community of exceptional contact centres, leaders, and teams

Above all, because you will only get true National recognition by entering the UK National Contact Centre Awards.

Find out more about entering here.

The 25th UK National Contact Centre Awards close for nominations this week

960 640 Stuart O'Brien

The longest established awards for the UK contact centre industry are in their 25th year. They recognise the individuals and teams in our industry who are working to make their contact centres professional and industry leading.

The awards have an excellent reputation across the industry for being of a very high standard. All of the nominees go through a comprehensive judging process, including personal face to face interviews, panel judging and site visits.

The judging panel are all people who work in the industry full time. They are experienced operational judges including previous award winners. None of our judges are vendors or suppliers.

The awards are run by the CCMA (Call Centre Management Association), the leading and longest-established industry body for contact centre professionals in the UK. Previously open only to members and known as the CCMA Awards, they are now open to the whole industry.

Why should you enter?

1. Raise your profile
There is no better way to demonstrate the importance of you, your team, and your organisation than to have what you do recognised as standing out amongst the work of your peers.

2. Reflect on your success
Completing the entry form, and preparing for the rigorous judging process which follows, allows you to pause and consider what contributed to you and your team’s success and where you can go from here.

3. Measure your performance
Entering the awards will assess the strength of your entry against others in your category. We represent the whole contact centre and customer service industry, so by entering the awards you will be able to gauge how your business compares against the very best there is.

4. Positive PR
Being selected as a winner or finalist is a great achievement and a real opportunity to generate positive publicity for your business across all media.

5. Differentiate your business
What better way to make your business stand out than being an award winner in the UK’s longest-established and most well-known industry-wide awards programme?

6. Celebrate your achievements
Celebrate your and your team’s success by attending the Award Ceremony and Dinner on 12th May at The Brewery in London, and benefit from priority seating on the night.

Click here to enter today!