With a dedication to provide a ‘new type and range’ of customised and results-driven social management services to UK companies, the Southend-based contact centre, Ventrica, has announced the launch of Ventrica Digital, its sister company that will allow businesses to generate new business leads through monitoring and engagement.

Furthermore, businesses will also be able to take full advantage of additional benefits which includes: creating up-sell opportunities; effective crisis management; boost web traffic, conversions and sales; guaranteed quality control and response times; and enhancing retention and service levels across all channels.

Founder and managing director at Ventrica, Dino Forte, said: “There are plenty of digital agencies out there, but very few come from an award-winning customer services background or have the resources to provide a 24/7 service with the option of multi-lingual capabilities. With more and more businesses operating internationally, and more consumers wanting to buy online at any time of the day, it is now essential to offer expertise around the clock with response services across all popular media, whether via webchat, social, mobile, email or review moderation.”

He continued, “The Ventrica Digital model is perfect for those companies that don’t have the specialist expertise or resources in-house, but still want to take advantage of the huge returns of harnessing social media and digital, that if used intelligently, can have a direct and measurable return on investment in the shape of sales, enhanced service levels and customer retention.”

Find out more about Ventrica Digital here