Contact Centre Summit | Forum Events Contact Centre Summit | Forum Events Contact Centre Summit | Forum Events Contact Centre Summit | Forum Events Contact Centre Summit | Forum Events

Posts Tagged :

Ventricle

Ventrica wins Gold at ECCCSAs

960 640 Stuart O'Brien

Southend-based customer management outsourcer Ventrica has won Gold in the ‘Best Outsourced Contact Centre’ category at the European Contact Centre & Customer Service Awards 2017 (ECCCSAs).

Founder and Managing Director of Ventrica, Dino Forte commented: “We are absolutely thrilled and honoured to win Gold in this category. I am so proud of all the team and their hard work and dedication which has led to this amazing moment. To be recognised as the best outsourced contact centre in Europe is truly phenomenal. Being judged by the industry’s most prestigious awards and coming top amongst a list of global players is just the icing on the cake at the end of what has been a fabulous year for us. It’s like an early Christmas present for the whole company.”

The ECCCSAs for 2017 were recently handed out at Battersea Park’s Evolution in London at an event attended by 1,100 leading figures from the contact centre and customer service industry. The award was presented to the Ventrica team by host Fiona Bruce and five times Olympic Gold medallist, Sir Steve Redgrave.

“Winning an ECCCSA this year was not easy. The robust face to face judging process was carried out by judges who are very experienced and recognised across our industry. And each entry was judged through a two-stage process which included both panel presentations and site judging visits,” Ann-Marie Stagg, Chair of the Judges, ECCCSA.

The award comes at the end of another successful year for the company, which in October opened its second 14,000sq ft. site in Southend, breaking new ground in contact centre design and creating capacity for up to 800 staff.

Earlier in June, the company won ‘Best Outsourcing Partnership’ for its work with McCarthy & Stone and ‘Advisor of the Year’ at the South East Contact Centre Awards. Also in June it was announced that Ventrica had been shortlisted for a record five categories in the European Contact Centre & Customer Service Awards including ‘Best Outsourced Contact Centre’, ‘Best Large Contact Centre’, ‘Employer of the Year’, ‘Best Multilingual Contact Centre’ and ‘Best Outsourcing Partnership.’

Ventrica creates 400 new jobs in Southend

960 540 Stuart O'Brien

Ventrica has announced plans for extra capacity at a new site in Southend, generating at least 400 new positions and growing its workforce to over 800 staff over the next two years.

The new 14,000sqft. premises will be located close to the town centre, next to the existing contact centre, and operational by September 1st 2017.

Ventrica founder and managing director, Dino Forte commented: “The second centre forms part of our on-going blueprint to develop and grow the company in a sustainable fashion whilst remaining ‘medium-sized’, a fundamental component of our on-going strategy to remain, agile, innovative and technically advanced. Our business plan remains the same which is to offer high quality, personalised outsourced customer care services on behalf of blue chip brands and young dynamic businesses. The additional space will emulate the same inspirational workplace that we’ve already created at our original contact centre. This will double our overall capacity as well as increase our overall resilience for customers.

“From the beginning, our business has always been about people and this remains our number one priority and focus. By developing an amazing environment we’ve been able to attract and retain a high calibre of dedicated staff who are deeply passionate about delivering an exceptional customer experience. Our customers tell us that they love the atmosphere we’ve created and the feel-good factor that is reflected in the attitude of our staff and the strength of their engagements with customers over a wide range of channels from the phone through to webchat, email and social media platforms.”

In 2016, the company celebrated the opening of its penthouse suite, providing an additional 6,000 sq. ft. of capacity, the launch of its new digital division for outsourced social media management and the winning of ‘Contact Centre of the Year’ at the London & South East Contact Centre Awards.

Ventrica currently employs 400 full and part-time staff and works on behalf of household names such as New Look, McDonalds, Jimmy Choo, UGG Australia, Barratt Homes and the UK’s leading retirement homes builder, McCarthy & Stone.

www.ventrica.co.uk