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Verint

New App to ‘Aggressively’ Change Workforce

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A mobile call centre app is aiming to remove the need of computer terminals for employees without risking data security.

The Verint Mobile Work View looks to allow employees constant access to workplace information regardless of time or location.

With a main goal of removing the reliance on computers and web browsers, the app will also allow employees to access work schedules and request time off through their mobile devices.

The app allows for enhanced security capabilities to ensure information isn’t stored on devices, and “enables companies to confidently extend mobile capabilities to employees without compromising data security,” says Verint SVP and general manager in strategic operations, Nancy Treaster, adding “we are aggressively and proactively adding apps and other solutions that help address the evolving requirements of today’s changing workforce.”

The changes integrate Bring Your Own Device (BYOD) policies, which can have large financial benefits and increase workforce optimisation in employees.

The convenience of instantly using your own devices, according to Ms Treaster, will allow workers to “experience the benefits of further engagement and empowerment that comes with delivering on-demand, actionable information.”

Wilmac and Business Systems continue Global Partnership Alliance development…

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Well into the second year of its formation, the Global Partnership Alliance created by Business Systems and Wilmac continues to grow in strength by addressing the increasing need for ‘exceptional support and service’ on a global scale, in regards to recording technologies and other related solutions.

Amassing 18 partners across 39 countries, the Alliance – founded in 2015 – was the conclusion of a large number of global customers expressing the need to extend their service and support contracts across their countries of presence. On an international scale, customers hold greater and simpler centralised control of their estate with standardised cost plans and levels of service. Meanwhile, at a more local level, customers receive technical support from the ‘best local provider’ who holds a strong regional presence and is familiar with national regulations.

Founding director of Business Systems, Stephen Thurston, commented: “Systems availability pressures have dramatically increased for companies across the globe, and especially in the financial sector where the majority of our global customers operate. As a result, being able to provide them with high quality services, on time, wherever they need us, is becoming a key business driver for Business Systems. We are excited about partnering with Wilmac to extend our reach and deliver more value to our global customers.”

As well as voice data management and strategy consultancy, technical support services, professional services, remote management and monitoring and staff augmentation are offered to support existing systems for clients including NICE, Verint, Red Box and VPI.