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The digital customer ENGAGEMENT summit is a highly focused event that brings the customer services industry together to build relationships, attend interactive seminars, discussion groups and valuable networking opportunities.

Our hybrid event
The Digital Customer Engagement Summit offers the flexibility to attend either a live or virtual event.
Should you not be able to physically be at the event, you have the option to meet with industry relevant suppliers via our virtual platform.

The event will guarantee:
– Pre-arranged meetings with solution providers of your choice
– 25 minute meeting slots will be relaxed and civilised, with no hard sell
– Attend a tailored programme of inspiring seminars
– Easily compare and benchmark potential products, services and solutions
– You will be one of just 65 VIPs at the event, ensuring that you get personal attention
– Attendance is entirely free of charge, which includes entry to our seminars.

A more targeted approach
We understand that your time is precious, valuable and limited. You tell us who you want to meet, and we handle all the details.
We arrange all meetings in advance based on your preferences, by providing you with details on solution providers products and services.
98% of past attendees say that our events are a better way to find new suppliers than a traditional trade show.

What’s included in a LIVE event?
– A full pre-arranged itinerary of one-to-one meetings
– Complimentary seminars hosted by some of the industry’s most dynamic minds
– Meals and refreshments throughout
– Access to all presentation material
– Wi-Fi access

What’s included in a VIRTUAL attendance?
– A full pre-arranged itinerary of one-to-one meetings
– Complimentary webinars hosted by some of the industry’s most dynamic minds
– Access to all presentation material

Suppliers

Testimonials

Delegates FAQs - LIVE

Attendance at the event is entirely complimentary, and includes your itinerary of meetings and seminars, overnight accommodation and all meals and refreshments; including a gala dinner and entertainment. There is no catch; delegates that meet our event criteria are hosted by the attending suppliers. At the time of booking, you will complete a form which outlines the terms and conditions of attendance. The team are happy to help if you have any further queries.

The main focus of the event is pre-arranged, face-to-face meetings between attending delegates (like yourself) and key industry suppliers. You will have the opportunity to network with peers, attend topical seminars and update yourself with industry knowledge and trends. When you arrive at the event, you will be shown the meeting area and your itinerary. Meetings are hosted at clearly labelled supplier stands; all you need to do is navigate your way to the chosen supplier stand at your appointment time. There are networking breaks throughout the day, as well as leisure time before the pre-dinner drinks and gala dinner.

There is no hard sell at the event. Suppliers in attendance are looking to meet with you to discuss forthcoming projects and requirements, and to listen to the needs of your business. The premise of the event is to form and develop business relationships, and there is no pressure to sign on the dotted line!

The dress code during the day is business attire. For the networking dinner, attendees are expected to wear smart dress or evening wear; but the event is not black tie.

In the run up to the event, you will be sent login information for our online pre-event selection process. From here, you will be able to confirm your details, select seminars, shortlist and prioritise suppliers you would like to meet, add any additional information regarding dietary or accessibility requirements and review and submit all of your information.

Working on selections that you have made online, and those from attending suppliers, we put together individual itineraries following the priorities below:
– Perfect matches; where a delegate and supplier have both requested to meet one another
– Delegate requests; where you have an interest in a particular supplier’s product/service
– Supplier requests; where supplier have registered an interest in meeting a delegate
You will also have the opportunity to select industry-lead seminars and case study sessions, which will take place over the course of the event. These will also be added to your personalised itinerary.

Delegates FAQs - VIRTUAL

For our Forums and Summits, delegate attendance is entirely free. This includes your itinerary of meetings and webinars.

For our Forums and Summits, delegate attendance is entirely free. This includes your itinerary of meetings and seminars plus meals and refreshments. If the event lasts for two days, this will also include overnight accommodation and an invitation to our gala dinner. There is no catch; delegates who meet the event criteria are hosted by the attending suppliers.

At the heart of our Forums and Summits is an itinerary of pre-arranged, online one-to-one meetings between industry relevant delegates and suppliers, and topical webinars. Meetings are hosted via video meetings and are all bespoke to you and your business, all you need to do is log on to your attendee page and click on the links to join a webinar or meeting.

There is no hard sell guaranteed at any of our events. Suppliers and service providers who attend are looking to meet with you to discuss your forthcoming projects and requirements, and to listen to the specific needs of you and your business. The premise of the events is to form and develop new business relationships – there is no pressure to sign on the dotted line!

If you are attending one of our Forums or Summits, we will send you login information for our online pre-event selection process. From here, you will need to confirm your details, select seminars to attend, shortlist suppliers that you wish to meet, add any additional information such as dietary or accessibility requirements, and review and submit this information.

We will create your personalised itinerary based on the information you supply and on your own personal preferences.

At our Forums and Summits, we work on selections that you have made online, cross-referencing with those from attending suppliers. Your individual itinerary is put together based on the following priorities:

  • Perfect matches; where a delegate and supplier have both requested to meet one another
  • Delegate requests; where a delegate has an interest in a particular supplier
  • Supplier requests; where a supplier has registered an interested in meeting a delegate

The seminars you select will be added in-between these meetings on your personalised itinerary.

As an attendee, you will be sent a link to your personal attendee page, here you will see your itinerary of meetings and webinars. These meetings have been allocated through either delegate or supplier choices.

At each appointment or webinar time, a notification will appear in the activity box and ask you to join. Please click on the join now button on your screen and you will be connected to your meeting or webinar.