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Main Sponsor

Gold Partners

CallMiner

CallMiner is the recognised industry leader in AI Fueled Speech Analytics with a broad suite of post contact, real-time and multi-channel products driving sustainable ROI by improved agent performance and ideal contact centre outcomes.

Content Guru

Our goal is to make engagement easy for clients and their customers. Content Guru delivers cloud communications solutions that help organisations provide the best customer engagement and experience.

Charterhouse Voice & Data

Charterhouse Voice & Data delivers technology solutions that drive business success. For over 25 years, organisations have trusted us to design, provision and support the solutions that underpin their operations.

everymessage

Orbit Interaction from everymessage is revolutionising communication streams for any customer focused organisation enabling contact with customers over all digital channels AND empowering traditional channels such as voice or print with less effort.

Genesys

Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel.

Geomant

Geomant’s Buzzeasy solutions deliver innovative cloud-based customer interaction that complements your current systems. Talk to us about Callback, Multi-channel chat (including WhatsApp), Customer Surveys, Bots and ‘Outbound SMS with callback’.

HGS

A global leader in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping make its clients more competitive every day.

IMImobile

Digitally transform the contact centre into a digital differentiator to deliver a more efficient and better customer service experience. Businesses like Barclays, BT, Npower, The AA, Hermes, and British Gas are using IMImobile’s solution to.

RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together.

Synthetix

Synthetix are leaders in conversational AI including, Live Chat, Call-back, Intelligent FAQ Search, Intelligent Web and Agent Knowledge for brands like Toyota, Boots, Virgin Holidays and esure.

Maintel

Maintel are a cloud & managed service communications provider delivering omni-channel customer contact centre solution ensuring an unrivalled and elevated customer experience, improving operational efficiencies and leveraging automation and integration to your business applications.

Premier CX

We are an independent creative agency specialising in helping contact centres optimise their customer experience across all channels.

Silver suppliers