THE CONTACT CENTRE & CUSTOMER SERVICES SUMMIT IS DESIGNED TO BRING TOGETHER INNOVATIVE AND COMPETITIVE SOLUTION PROVIDERS WITH INDUSTRY PROFESSIONALS, TO BUILD BUSINESS RELATIONSHIPS THROUGH ONE-TO-ONE MEETING.
26th & 27th APRIL 2021
13th & 14th September 2021
The Contact Centre & Customer Services Summit is an amazing opportunity for collaboration between those working in the industry, and those who provide the latest and greatest products and services to contact centre and customer service professionals.
- »INDUSTRY SPOTLIGHT: Infobip global cloud communications
- »The five common Contact Centre issues that can lead to losing customers
- »Do you specialise in CRM for contact centres? We want to hear from you!
- »SAVE THE DATE: Contact Centre & Customer Services Summit
- »INDUSTRY SPOTLIGHT: Altitude Software omnichannel solutions
- »eBook: Why a Distributed Workforce Wreaks Havoc on Your Business (and what you can do about it)
- »Working from home: How separation affects the contact center
- »eBOOK: Social Media Trends 2021 Global Report
- »WHITE PAPER: How to launch a call deflection strategy
- »Learn from the best at next week’s Contact Centre & Customer Services Summit
- »5 Minutes With…. Jabra EMEA North MD Nigel Dunn
- »The root cause of work-from-home challenges
- »Customer self-service is the secret to surviving this year’s holiday shopping season
- »How to stay focused when working remotely
- »Fast, accurate analytics vital as call centres adapt to ‘new normal’ of WFH
Testimonials
‘Excellent Summit with genuine buyers and senior people seeing what is new for forthcoming projects; no time wasters.’
‘Very well organised and enjoyable experience, leaving you feeling valued and motivated. Excellent networking opportunity.’
‘We found the Summit to be an excellent investment of our time; a pleasant and productive way to meet new customers.’
‘Very interesting and informative event.’
‘As always, the Summit delivered great meetings with decision makers; this event gets better every year’
‘Fantastic event! Well organised; definitely will attend future ones.’
‘Another great bunch of interested, potential customers, ready for follow-up meetings.’
‘Fully packed event, with lots of food for thought. Well organised and facilitated; great event to make new connections.’
Partners & Supporters
