SEPTEMBER
Headline Partners
EveryCloud
EveryCloud are passionate about creating seamless customer experiences and optimising contact centre operations. By partnering with industry leaders like NICE, Talkdesk, Ring Central and 8×8, EveryCloud can deliver the best innovative solutions and harness the power of AI to streamline workflows, boost efficiency, and unlock new levels of productivity.
Gold Partners
Bill Gosling Outsourcing
Bill Gosling Outsourcing is a global provider of call center solutions providing voice and automated communication services for our clients and their customers with leading technology platforms supported by a worldwide call center network. Bill Gosling Outsourcing serves financial, auto, utilities, communication, telecom, media, government, e-commerce, retail organizations and more!
Darwin Tech
We are not the technology; we are the process that sits in front of it. Darwin removes the pain from buying business technology at every step. We deal directly with sales teams, so you get a streamlined buying process. From discovery to delivery, gain free, impartial advice and a rock solid qualification process that inform your choices of technology, vendors and solutions.
Freshworks UK Ltd
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. For more information visit www.freshworks.com.
Gnatta
Gnatta is a leading CCaaS solution working with some of the country’s biggest brands to make their call centres more efficient, and more effective.
Konecta Group
Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 24 countries.
Noon Dalton
Noon Dalton is a Global Business Services provider, offering customer experience (CX) and back-office support. We create customized, tech-enabled teams that deliver exactly what you need, when you need it.
Premier CX
We are Contact Centre CX specialists. We’ll add the human touch to your tech. With consultancy designed to improve your customer’s journey, we’ll support you with a digital first approach, across all your CX channels, on your contact centre platform.
Puzzel
Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy.
Sabio
Sabio Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio and Google, Sabio Group helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels.
Symity
Symity, award-winning Microsoft Solutions Partner Modern Work, are one of the world’s most experienced and efficient enablers of complex Microsoft Teams Phone, Microsoft-certified Contact Centre and Microsoft Teams Rooms solutions.
Uniphore
Uniphore is the first built-for-scale, AI-native company that infuses AI into every part of the enterprise experience. Our enterprise-class multimodal AI and data platform unifies all elements of voice, video, text and data, leveraging Generative AI, Knowledge AI, Emotion AI and workflow automation together as your trusted co-pilot.
Verint
Verint is a passionate community working relentlessly to discover new possibilities in contact centre and customer engagement technology. We’ve been the industry pace setter for over 25 years, with significant experience and deep accumulated knowledge from processing nearly 10 billion interactions per year.
Vonage
Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage’s Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems.
