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Contact Centre & Customer Services Summit

Join us at the Contact Centre & Customer Services Summit this July

960 640 Stuart O'Brien

There’s a free guest place reserved for you at the Contact Centre & Customer Services Summit – find out what you could discover at this unique two-day event.

6 & 7 July 2020 – Radisson Blu, London Stansted

This unique event is entirely FREE for you to attend – simply RSVP here.

  • Source new innovative and budget-saving suppliers
  • Attend inspirational seminar sessions from industry thought-leaders
  • Network with like-minded peers
  • Enjoy complimentary lunch and refreshments
  • Free overnight accommodation
  • Invitation to our networking dinner

RSVP now to avoid disappointment!

New seminars announced – Contact Centre & Customer Services Summit

960 640 Stuart O'Brien

Attend the Contact Centre & Customer Services Summit and you’ll have the opportunity to learn new tricks and get insight into the latest techniques in the sector.

This unique two-day event takes place on April 27th & 28th at the Radisson Blu, London Stansted and is entirely FREE for you to attend. Your complimentary pass includes access to a series of seminars by industry thought-leaders. These sessions include:

How To Spark Joy With Your Customers And Your Team – by Harriett Treadwell, Head of Customer Love at Butternut Box
This talk with got through how you can surprise and delight your customers, motivate your team with culture, and how using human touch keeps both external and internal relationships at a world class level.

Anthony Stears Conversations – by Anthony Stears, MD at The Telephone Assassin
In this presentation we’ll be looking at the art of converstation. Sharing techniques of how to influence and persuade people in taking the action you want.

How AI Is Saving The Contact Centre – by Peter McKean, MD at Synthetix
AI is revolutionising how we interact with our customers. Hear how AI implemented into your contact centre can help manage escalation paths, predict customer intent and automate mundane tasks to massively boost the experience for both customers and agents. These efficiencies have allowed many contact centres to scale their domestic service whilst reducing overall cost-to-serve.

Customer Service = Sales – by Alison Edgar, MD at Sales Coach Solutions
Alison explains why she believes that customer service and sales are exactly the same thing using her Four Key Pillars methodology from her best-selling book, Secrets of Successful Sales.

The Contact Centre & Customer Services Summit will also allow you to meet, face-to-face, with innovative and budget-saving suppliers, and network with peers.

Overnight accommodation, all meals and refreshments plus an invitation to our networking dinner, are included with your free place.

Places are limited though, so register today!

Here’s what comes with your complimentary Contact Centre & Customer Services Summit pass

960 640 Stuart O'Brien

We have a free guest place reserved for you at the Contact Centre & Customer Services Summit – find out what you could discover at this unique two-day event.

27 & 28 April – Radisson Blu, London Stansted

This unique event is entirely FREE for you to attend – simply RSVP here.

  • Source new innovative and budget-saving suppliers
  • Attend inspirational seminar sessions from industry thought-leaders
  • Network with like-minded peers
  • Enjoy complimentary lunch and refreshments
  • Free overnight accommodation
  • Invitation to our networking dinner

RSVP now to avoid disappointment!

Contact Centre & Customer Services Summit – What you need to know

960 640 Stuart O'Brien

Are you free on April 27th & 28th? Would like to join us at the Contact Centre & Customer Services Summit?

This is a bespoke and highly-targeted two-day event created specifically for senior contact centre professionals like you. It is entirely FREE for you to attend. Simply register your place here.

When: 27 & 28 April

Where: Radisson Blu, London Stansted

Format: Corporate ‘speed-dating’. As our VIP guest, you will be provided with a bespoke and personalised itinerary of pre-arranged, 1-2-1 meetings with suppliers relevant to your requirements and upcoming projects. A series of seminars will also be hosted throughout the event, and you can network with professionals who share your challenges.

Overnight accommodation, all meals and refreshments, plus an invitation to our networking dinner, are included with your ticket.

Who Attends: Senior professionals with the following job titles:

Customer Service Manager/Director/Head of
Contact Centre Manager/Director/Head of
Head of Customer Experience
Customer Service & Insight Manager
Head of Operations

Would you like to join them? Register today!

Your reservation at the Contact Centre & Customer Services Summit

960 640 Stuart O'Brien

We have a complimentary guest place reserved for you at the Contact Centre & Customer Services Summit. Can you join us?

27 & 28 April – Radisson Blu Hotel, London Stansted

This unique event is entirely FREE for you to attend – simply reserve your place here for the opportunity to:-

  • Source new innovative and budget-saving suppliers
  • Attend inspirational seminar sessions from industry thought-leaders
  • Network with like-minded peers
  • Enjoy complimentary meals and refreshments
  • Free overnight accommodation
  • Invitation to our networking dinner

RSVP now to avoid disappointment!

Take your place at the Contact Centre & Customer Services Summit

960 640 Stuart O'Brien

If you’re free on April 27th & 28th join us at the Contact Centre & Customer Services Summit – It will be the best two days you spend out of the office next year.

This is a bespoke and highly-targeted two-day event created specifically for senior contact centre professionals like you. It is entirely FREE for you to attend. Simply register your place here.

When: 27 & 28 April 2020

Where: Radisson Blu Hotel, London Stansted

Format: Corporate ‘speed-dating’. As our guest, you will be provided with a bespoke and personalised itinerary of pre-arranged, 1-2-1 meetings with suppliers relevant to your requirements and upcoming projects. A series of seminars will also be hosted throughout the event, and you can network with professionals who share your challenges.

Overnight accommodation, all meals and refreshments, plus an invitation to our networking dinner, are included with your ticket.

Who Attends: Join fellow senior contact centre professionals, including those from;

Aldi – Customer Service Manager AXA Global Healthcare – Customer Experience Manager HM Courts – Deputy Director Customer Change Panasonic – European Relationship Manager Sky Betting – Planning & Performance Manager St. John Ambulance – National Customer Services Manager Wiltshire Police – Head of Contact Management Xerox – Operations Manager Yell – Call Centre Manager

Would you like to join them? RSVP today!

Your pass for the Contact Centre & Customer Services Summit awaits

960 640 Stuart O'Brien

Are you free on April 27th & 28th and would like to be our guest at the Contact Centre & Customer Services Summit?

This is a bespoke and highly-targeted two-day event created specifically for senior contact centre professionals like you. It is entirely FREE for you to attend. Simply register your place here.

When: 27 & 28 April 2020

Where: Radisson Blu Hotel, London Stansted

Format: Corporate ‘speed-dating’. As our guest, you will be provided with a bespoke and personalised itinerary of pre-arranged, 1-2-1 meetings with suppliers relevant to your requirements and upcoming projects. A series of seminars will also be hosted throughout the event, and you can network with professionals who share your challenges.

Overnight accommodation, all meals and refreshments, plus an invitation to our networking dinner, are included with your ticket.

Who Attends: Join fellow senior contact centre professionals, including those from; 

Aldi – Customer Service Manager
AXA Global Healthcare – Customer Experience Manager
HM Courts – Deputy Director Customer Change
Panasonic – European Relationship Manager
Sky Betting – Planning & Performance Manager
St. John Ambulance – National Customer Services Manager
Wiltshire Police – Head of Contact Management
Xerox – Operations Manager
Yell – Call Centre Manager

Would you like to join them? RSVP today!