The longest established awards for the UK contact centre industry are in their 25th year. They recognise the individuals and teams in our industry who are working to make their contact centres professional and industry leading.
The awards have an excellent reputation across the industry for being of a very high standard. All of the nominees go through a comprehensive judging process, including personal face to face interviews, panel judging and site visits.
The judging panel are all people who work in the industry full time. They are experienced operational judges including previous award winners. None of our judges are vendors or suppliers.
The awards are run by the CCMA (Call Centre Management Association), the leading and longest-established industry body for contact centre professionals in the UK. Previously open only to members and known as the CCMA Awards, they are now open to the whole industry.
Why should you enter?
1. Raise your profile
There is no better way to demonstrate the importance of you, your team, and your organisation than to have what you do recognised as standing out amongst the work of your peers.
2. Reflect on your success
Completing the entry form, and preparing for the rigorous judging process which follows, allows you to pause and consider what contributed to you and your team’s success and where you can go from here.
3. Measure your performance
Entering the awards will assess the strength of your entry against others in your category. We represent the whole contact centre and customer service industry, so by entering the awards you will be able to gauge how your business compares against the very best there is.
4. Positive PR
Being selected as a winner or finalist is a great achievement and a real opportunity to generate positive publicity for your business across all media.
5. Differentiate your business
What better way to make your business stand out than being an award winner in the UK’s longest-established and most well-known industry-wide awards programme?
6. Celebrate your achievements
Celebrate your and your team’s success by attending the Award Ceremony and Dinner on 12th May at The Brewery in London, and benefit from priority seating on the night.