Customer Journey Management, Customer Insights and Customer Satisfaction top the list of solutions the UK’s customer experience professionals are sourcing for 2024/25, according to our exclusive research.
The findings have been revealed ahead of the CX Solutions Summit, which takes place on October 17th in London.
Delegates registering to attend the event are asked which areas they needed to invest in during 2024/25 and beyond.
The rankings provide detailed insights into the solutions driving the industry and are perhaps notable that AI-powered services feature in 5th place.
CX Summit: Most in-demand products & solutions 2024/25 (Top 10):
- Customer Journey Management
- Customer Insights
- Customer Satisfaction
- Chatbots
- AI Personalisation
- Live Chat
- Email Automation
- NPS Programmes
- Omnichannel Services
- Analytics Tools
To find out more about the CX Solutions Summit, visit https://cxsolutionssummit.co.uk.
Photo by Jason Goodman on Unsplash
