Customer expectations for service excellence are higher than ever, and contact centres across the UK are under increasing pressure to
Implementing an AI Knowledge Base can take your traditional help centre from ordinary to extraordinary. Reducing contact centre calls and
Artificial Intelligence, Call Centre Technology and Agent Coaching & Monitoring still top the list of solutions the UK’s leading industry
A global study has highlighted what it calls an urgent need for unified cyber crisis management, as most organisations fall
Don’t worry if you missed this week’s first Contact Centre & Customer Services Summit of 2025, the next event takes place on
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
As your business grows, so do the number of customer inquiries – many simple, others complex. While your support agents
If you run a contact center, you’re sitting on one of the most valuable — and underused — assets in
In 2025, the contact centre industry finds itself at a crossroads. Automation is accelerating, customer expectations are rising, and the
The invite-only Contact Centre & Customer Services Summit provides the best experience for professionals who are looking to explore a
Hubtype is a conversational automation platform designed for enterprises that need to manage high volumes of customer interactions without compromising
In today’s competitive market, UK businesses must balance cost efficiency with exceptional customer service. Outsourcing customer care offers a strategic
At The Knowledge Group (tkg), we empower organisations to make smarter decisions across their BPO, technology, and business services spend. Through a
Unlock the power of automation with Puzzel’s Chat Agent, Voice Agent, and Email Agent. Designed to enhance customer support, these
For decades, Customer Satisfaction (CSAT) scores have relied heavily on post-interaction surveys—typically asking customers to rate their experience on a scale
For more information on advertising in Briefing, please contact:
Mark Connell
Portfolio Sales Manager
01992 3740583
m.connell@forumevents.co.uk
