Thousands of professionals come together to celebrate National Contact Centre Day
The UK’s contact centre industry celebrated its first National Contact Centre Day yesterday, 4 March, with thousands of professionals from a variety
The UK’s contact centre industry celebrated its first National Contact Centre Day yesterday, 4 March, with thousands of professionals from a variety
South Africa has rapidly emerged as one of the most talked-about global destinations for customer experience outsourcing and for good
Artificial Intelligence remains the most in-demand solution required by UK contact centre operators this year, according to our exclusive research.
It goes without saying that running an efficient contact centre is a challenging task. You have to ensure an excellent
When support starts breaking down, the instinct is to reach for a solution. Hire more agents, or switch providers, or
When customer support starts breaking, most companies look in the wrong place. They hire more agents, switch providers, or add
The Contact Centre & Customer Services Summit takes place in less than two weeks on 6th –7th May at the Radisson Hotel & Conference
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
More than half of customer service organisations are expected to double their technology investment by 2028, as AI adoption accelerates
Merchants is a leading customer experience and business process outsourcing (BPO) partner, delivering digitally enabled, human-centred solutions that drive measurable
Collecting customer feedback has arguably never been easier. Surveys, post-call ratings and digital feedback tools generate vast amounts of data.
Rising consumer scepticism around artificial intelligence is creating a new trust challenge for customer experience leaders, as brands accelerate adoption
UK brand leaders are being urged to address a growing ‘Experience Divide’, as new research reveals a stark mismatch between
AI adoption among contact centre leaders initially centred on chatbots and virtual assistants. While these tools remain valuable, the real
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
For more information on advertising in Briefing, please contact:
cccsummit@forumevents.co.uk
01992 3740100