AI MONTH: Human + AI – How contact centres are reimagining roles with GenAI
Contact centres are no longer asking whether artificial intelligence will impact their operations, but how best to integrate it. At
Contact centres are no longer asking whether artificial intelligence will impact their operations, but how best to integrate it. At
Sixty percent of customer service agents fail to promote self-service options, which is impacting efficiencies and costs despite huge investment
Recognised as a Gartner® Magic Quadrant leader ten years running, Genesys Cloud is the go-to CX solution for organisations in
Sophisticated retail fraud techniques and services are becoming mainstream knowledge, with social media platforms serving as primary educational channels for
The Solution: IRIS Clarity eliminates unwanted background noise, ensuring crystal-clear conversations for agents and customers. The Benefits: Hear the difference
With consumers increasingly turning to X, Instagram, Facebook, and TikTok for support, brands are under pressure to respond rapidly and
Explore what’s new in the industry at this ever-popular event that offers you the unrivalled opportunity to meet 1-2-1 with
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
IRIS Clarity uses advanced AI to eliminate unwanted background noise in both live and recorded customer conversations—leaving only crystal-clear speech.
Every patient interaction is a goldmine of insight — if you can access it. Hear is a conversation intelligence platform that transforms
Customers today expect more than answers; they expect resolution. And increasingly, they expect it to happen inside messaging and chat
Thanks for joining our State of the Contact Center webinar. We hope you found it valuable! If you’d like to
At Kerv, we are an established Genesys elite partner, and the longest standing Genesys Cloud partner in EMEA with the
Customer expectations are higher than ever – and they’re increasingly playing out in public. As consumers continue to shift away
Launch customer support voice agents in just 3 weeks with Synthflow. Deliver human-like conversations to your customers with ultra-low latency under
For more information on advertising in Briefing, please contact:
Mark Connell
Portfolio Sales Manager
01992 3740583
m.connell@forumevents.co.uk
