DISPLAY BOARD MONTH: Keeping track of those KPIs and visualising analytics
Display board solutions have become an integral tool for managing and enhancing productivity in contact centres. As contact centres handle
Display board solutions have become an integral tool for managing and enhancing productivity in contact centres. As contact centres handle
Success in ecommerce and retail today hinges on consumer convenience. It is fast becoming a powerful tool in the e-commerce
There’s only one place to be next April and that’s the Contact Centre & Customer Services Summit – Register for
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
New research has pegged the European contact centre as a service (CCaaS) market at $1.79 billion in 2024, with CARG
Conor O’Neill, CEO and Co-Founder at OnSecurity, explains why both new and established businesses should prioritise this essential security measure…
New research has highlighted the continued importance of the human touch in CX, with three quarters of punters preferring to
According to research from Jabra’s, the role that audio plays on cognitive, emotional and physical wellbeing in the workplace cannot
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
As the growth of Electric Vehicles (EV) sales to private consumers begins to plateau, automotive manufacturers face an uphill challenge.
Rich Communication Services (RCS) traffic will quadruple over the next five years as data from tech analyst Omdia shows RCS
The next Contact Centre & Customer Services Summit takes place on April 28th & 29th 2025 at the Radisson Hotel & Conference
At least 500 million smartphone users will be regularly making verifiable claims using a digital identity wallet (DIW) by 2026.
The rise of digital media revolutionised customer service, and web self-service has been a key driver of this transformation. As technology has
Customer support and effective communication are the lifeblood of every successful business and organisation. That’s why BeCloud, Omnichannel Contact Centre Solution provider,
For more information on advertising in Briefing, please contact:
Georgina Helbig
Sales Executive
01992 374058
g.helbig@forumevents.co.uk
