KNOWLEDGE MANAGEMENT MONTH: Capturing and curating frontline insights in real time
The most effective contact centres aren’t just managing knowledge, they’re creating it. As customer needs evolve faster than ever and
The most effective contact centres aren’t just managing knowledge, they’re creating it. As customer needs evolve faster than ever and
At MGI Learning, we partner with organisations worldwide to develop customer-focused cultures that deliver measurable business results. With over 25 years
In the latest instalment of our contact centre industry executive interview series we speak to Joel Walker, MD – Platform
The Contact Centre & Customer Service Summit offers you the unrivalled opportunity to meet 1-2-1 with suppliers and their latest
Customer expectations are rising fast. Whether you’re managing thousands of daily service interactions or evolving CX strategy, the pressure to
Recognised as a Gartner® Magic Quadrant leader ten years running, Genesys Cloud is the go-to CX solution for organisations in
Senior contact centre professionals attending the Contact Centre & Customer Services Summit aren’t just managing KPIs: they’re navigating AI integration,
Artificial Intelligence is by far the most in-demand solution required by contact centres across the UK, according to our exclusive
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
Great customer service shouldn’t be complicated. With NFON’s Contact Center Hub, you can transform how your business connects with customers—boosting satisfaction,
As organisations embrace AI and digital customer service tools, many are now discovering the untapped potential of one of their
As we regularly discuss, customer expectations are rising as fast as technological change. While artificial intelligence (AI) and automation handle
At The Knowledge Group (tkg), we empower organisations to make smarter decisions across their BPO, technology, and business services spend. Through a
Customer service leaders who are effective at vendor and product evaluation activities saw only a 50% increase in the likelihood
Customer service leaders are being challenged to rethink how they manage compliance, data security, and quality assurance beyond the traditional
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