Demand for cloud-based contact centres to hit $86.4bn this decade
The Cloud-based Contact Center Market is projected to grow from $6.2 billion in 2024 to $86.4 billion by 2029, equivalent
The Cloud-based Contact Center Market is projected to grow from $6.2 billion in 2024 to $86.4 billion by 2029, equivalent
In the not-so-distant past, contact centres were phone-centric battlegrounds, leaving social media interactions as an afterthought. However, the market for social media solutions in
As we have been exploring, gauging customer satisfaction is crucial for improving service quality and fostering loyalty. Automated customer satisfaction
Data analysed by the customer experience specialist CX Network has found that over half (56%) of businesses have not implemented
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
The Contact Centre & Customer Services Summit takes place in just two weeks’ time and delegate places are nearly all
In the dynamic world of the automotive industry, prioritising good customer service remains paramount for businesses. Recognising this, One Nexus
Contact centres are turning to automation to capture valuable customer feedback and improve satisfaction scores. But with a plethora of
Artificial Intelligence, Call Centre Technology and Agent Coaching & Monitoring and top the list of solutions the UK’s leading industry
The Contact Centre & Customer Services Summit takes place in just two weeks’ time and delegate places are nearly all
Automated Customer Satisfaction (ACS) systems are a boon for businesses, offering valuable insights into customer experience. But what happens when
Automated Customer Satisfaction (ACS) surveys offer a convenient way to collect real-time insights, helping businesses improve their offerings and build
Automated Customer Satisfaction (ACS) solutions are rapidly becoming a valuable tool for UK Contact Centres, helping them gather real-time feedback,
Artificial intelligence (AI) is everywhere you look, and the financial services sector is no different. Banks and other financial firms
One-third of interactions with generative AI (GenAI) services will use action models and autonomous agents for task completion by 2028.
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