Darwin Technology Solutions helps organisations make confident technology decisions when the stakes are high. We work independently in front of complex projects, helping teams choose the right partner, compare options, challenge assumptions, and negotiate with clarity. From cloud and AI to contact centre and customer service technology, Darwin brings structure, evidence, and board ready clarity to decisions that often feel high risk and time pressured. We do the heavy lifting, from defining requirements and assessing providers to managing selection and supporting final negotiations, so internal teams save time and stay focused on day-to-day priorities.

Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions. Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimise and transform the customer and agent experience – changing the way things are done. Discover more at foundever.com and connect with us on LinkedIn, Facebook, YouTube and Instagram.

Maintel is a leading provider of cloud, networking, and security managed communications services to the UK public and private sectors. Maintel focuses on helping organizations operate at the highest level by designing, implementing, innovating, and managing vital digital communication solutions. Mitel is a global market leader in business communications with experts that serve business users in more than 100 countries. Founded over 50 years ago, we help organisations connect, collaborate and provide innovative services.

Merchants is a leading customer management partner specialising in business process outsourcing (BPO). Our mission is to deliver exceptional customer experiences through digitally enhanced human interactions. Our core belief is simple: “People Matter.” We put our people, communities, clients, and partners at the forefront of everything we do. As a wholly-owned subsidiary of NTT DATA Inc, Merchants provides solutions that drive industry leading customer experience and award winning operations. Our solutions deliver business-to-business or direct-to-end-customer services with over 5,000 staff members supporting a range of services and clients across various industries, including telecommunications, insurance, banking, travel, retail, and internet service providers. The Merchants Academy, established in 2021, as part of its commitment to skills development and youth empowerment, focuses on delivering relevant, industry-aligned training programmes that equip learners with practical skills, improved employability, and support sustainable talent development within the business and the broader communities we serve.

Premier CX helps organisations design and deliver better customer experiences across contact centre channels. With over 25 years’ experience, we work with public and private sector organisations to simplify journeys, reduce avoidable contact and improve how customers self‑serve. We combine managed services with a consultative approach across video, WhatsApp and audio, helping contact centres communicate more clearly, consistently and at scale. From short explainer videos and digital-first customer messaging to branded IVR and in‑queue communications, our work focuses on reducing pressure on agents while improving satisfaction for customers.

Puzzel is a leading European provider of AI-powered customer experience (CX) solutions for mid-to-large organisations. Our unified CX ecosystem combines intelligent automation with human empathy, empowering contact centres to manage interactions, boost agent effectiveness, and deliver personalised support—reducing operational costs, driving customer satisfaction, and enabling teams to do more with less.

Vonage is redefining business communications, helping enterprises use fully-integrated unified communications, contact centres and programmable communications solutions via APIs. True to our roots as a technology disruptor, we’ve embraced technology to transform businesses to collaborate more productively and engage their customers more effectively across all communications channels.

Founded in 2000, Wavenet is one of the UK’s leading managed service providers, specialising in transforming customer experience through intelligent contact centre solutions. Supporting over 22,000 organisations across the public and private sectors, including the DVLA, The Football Association, NHS 111, and CRiS. Wavenet delivers secure, scalable environments that power better customer engagement. Through strategic partnerships with leading CX and technology providers such as Five9, Content Guru, 8×8, Microsoft, Cisco and HPE, Wavenet brings flexibility, choice and innovation to every deployment.