Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B.

Our focus is on digital transformation strategies that bring new technologies into the customer service journey to deliver proven savings that outweigh any investment using three core services:
Video Managed Service – Fast and effective FAQ and training videos with a quick turnaround at a competitive price. With up to 60% increases in self-serve and 30% call volume reduction, video should be a key tool for most businesses.
WhatsApp Managed Service – WhatsApp is the only channel increased use for UK call centres, up from 19.1% in 2023 to 21.5% in 2024, and offers op to 54% gains in agent productivity and 33% reductions in call volumes. We will help you to successfully launch a WhatsApp service to delight your customers.
Audio Managed Service – Good IVR design and audio can increase self-service by up to 40%, ID&V success rates by up to 27% and reduce call backs by up to 80%.

Verint is a passionate community working relentlessly to discover new possibilities in contact centre and customer engagement technology. We’ve been the industry pace setter for over 25 years, with significant experience and deep accumulated knowledge from processing nearly 10 billion interactions per year.

With 55+ apps in nearly every major business category, including sales, marketing, customer support, BI and analytics, accounting and back office operations, productivity and collaboration, Zoho Corporation is one of the world’s most prolific software companies serving customers from small businesses to large corporations.

Privately held and profitable with over 15k employees, Zoho is headquartered in Chennai, India with European offices in The Netherlands, UK, France, Germany, Spain, and many others worldwide.

Zoho strictly respects user privacy and has no ad-revenue model. Over 100 million users globally use Zoho to run their businesses, including Zoho.