We are not the technology; we are the process that sits in front of it. Darwin removes the pain from buying business technology at every step. We deal directly with sales teams, so you get a streamlined buying process. From discovery to delivery, gain free, impartial advice and a rock solid qualification process that inform your choices of technology, vendors and solutions.

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Maintel is a communications managed services provider. We empower our clients across the public and private sector to deliver mission critical services and achieve their workplace, service and customer experience goals. We consult on the design, deploy and manage network infrastructures, platforms and software, including our own, that keep ongoing operations running smoothly and dependably, protecting business as usual, at the same time being flexible enough to adapt. 

Merchants is a leading Customer Experience delivery company in South Africa, we have been operating for 43 years, and each year continue to deliver effective and efficient solutions for many well-known global brands. In the recent 2024 BPO industry awards, Merchants was awarded South Africa’s BPO Operator of the Year. Merchants’ heritage is in South Africa, we are the oldest Contact Centre Outsourcing organisation in SA and a trusted & reliable service provider for new entrants into the country. Merchants has the reputation and ability at attracting the best talent through our Digital Profiling Recruitment tool & Merchants Academy Skills Development for Future Leaders.

Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B.

Our focus is on digital transformation strategies that bring new technologies into the customer service journey to deliver proven savings that outweigh any investment using three core services:
Video Managed Service – Fast and effective FAQ and training videos with a quick turnaround at a competitive price. With up to 60% increases in self-serve and 30% call volume reduction, video should be a key tool for most businesses. WhatsApp Managed Service – WhatsApp is the only channel increased use for UK call centres, up from 19.1% in 2023 to 21.5% in 2024, and offers op to 54% gains in agent productivity and 33% reductions in call volumes. We will help you to successfully launch a WhatsApp service to delight your customers.

Verint is a passionate community working relentlessly to discover new possibilities in contact centre and customer engagement technology. We’ve been the industry pace setter for over 25 years, with significant experience and deep accumulated knowledge from processing nearly 10 billion interactions per year.

With 55+ apps in nearly every major business category, including sales, marketing, customer support, BI and analytics, accounting and back office operations, productivity and collaboration, Zoho Corporation is one of the world’s most prolific software companies serving customers from small businesses to large corporations.

Privately held and profitable with over 15k employees, Zoho is headquartered in Chennai, India with European offices in The Netherlands, UK, France, Germany, Spain, and many others worldwide.

Zoho strictly respects user privacy and has no ad-revenue model. Over 100 million users globally use Zoho to run their businesses, including Zoho.