Darwin Technology Solutions helps organisations make confident technology decisions when the stakes are high. We work independently in front of complex projects, helping teams choose the right partner, compare options, challenge assumptions, and negotiate with clarity. From cloud and AI to contact centre and customer service technology, Darwin brings structure, evidence, and board ready clarity to decisions that often feel high risk and time pressured. We do the heavy lifting, from defining requirements and assessing providers to managing selection and supporting final negotiations, so internal teams save time and stay focused on day-to-day priorities.

Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions. Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimise and transform the customer and agent experience – changing the way things are done. Discover more at foundever.com and connect with us on LinkedIn, Facebook, YouTube and Instagram.

HGS is a global provider of technology, AI, and business services that helps organisations transform with confidence. Rooted in decades of operational excellence, HGS combines automation, analytics, artificial intelligence, and deep domain expertise to deliver Intelligent Experiences across the customer lifecycle, from digital customer care to back-office operations, human resources outsourcing, and advanced contact center solutions. Building on our strong foundation in CX and business process management, we are expanding into new related areas by integrating technology, data, and operational insight to deliver real business results. Our Realised AI methodology brings discipline, speed, and certainty to transformation, delivering right-sized, practical solutions that work here and now, including a 90-day Proof of Value commitment that validates measurable impact in live environments before scaling.

Premier CX helps organisations design and deliver better customer experiences across contact centre channels. With over 25 years’ experience, we work with public and private sector organisations to simplify journeys, reduce avoidable contact and improve how customers self‑serve. We combine managed services with a consultative approach across video, WhatsApp and audio, helping contact centres communicate more clearly, consistently and at scale. From short explainer videos and digital-first customer messaging to branded IVR and in‑queue communications, our work focuses on reducing pressure on agents while improving satisfaction for customers.

Puzzel is a leading European provider of AI-powered customer experience (CX) solutions for mid-to-large organisations. Our unified CX ecosystem combines intelligent automation with human empathy, empowering contact centres to manage interactions, boost agent effectiveness, and deliver personalised support—reducing operational costs, driving customer satisfaction, and enabling teams to do more with less.

Verint is a leader in Customer Experience (CX) Automation. We empower brands to achieve better P&L outcomes by delivering superior CX at a lower cost in any interaction, in any channel, anywhere, at any scale. The world’s most iconic brands—including more than 80 of the Fortune 100 companies—use the Verint CX Automation Platform to achieve stronger, faster AI Business Outcomes, Now that reduce costs and elevate CX. With Verint, organizations can leverage data and AI to meet the challenges posed by continued growth in the number of customer interactions and skyrocketing customer expectations for superior experiences. Our customers report measurable improvements to operational costs, revenue, customer churn and employee attrition.

Vonage is redefining business communications, helping enterprises use fully-integrated unified communications, contact centres and programmable communications solutions via APIs. True to our roots as a technology disruptor, we’ve embraced technology to transform businesses to collaborate more productively and engage their customers more effectively across all communications channels.

With 55+ apps in nearly every major business category, including sales, marketing, customer support, BI and analytics, accounting and back office operations, productivity and collaboration, Zoho Corporation is one of the world’s most prolific software companies serving customers from small businesses to large corporations. Privately held and profitable with over 18k employees, Zoho is headquartered in Chennai, India with European offices in The Netherlands, UK, France, Germany, Spain, and many others worldwide. Zoho strictly respects user privacy and has no ad-revenue model. Over 120 million users globally use Zoho to run their businesses, including Zoho.