Merchants is a leading customer management partner specialising in business process outsourcing (BPO). Our mission is to deliver exceptional customer experiences through digitally enhanced human interactions. Our core belief is simple: “People Matter.” We put our people, communities, clients, and partners at the forefront of everything we do. As a wholly-owned subsidiary of NTT DATA Inc, Merchants provides solutions that drive industry leading customer experience and award winning operations. Our solutions deliver business-to-business or direct-to-end-customer services with over 5,000 staff members supporting a range of services and clients across various industries, including telecommunications, insurance, banking, travel, retail, and internet service providers. The Merchants Academy, established in 2021, as part of its commitment to skills development and youth empowerment, focuses on delivering relevant, industry-aligned training programmes that equip learners with practical skills, improved employability, and support sustainable talent development within the business and the broader communities we serve.