We are not the technology; we are the process that sits in front of it. Darwin removes the pain from buying business technology at every step. We deal directly with sales teams, so you get a streamlined buying process. From discovery to delivery, gain free, impartial advice and a rock solid qualification process that inform your choices of technology, vendors and solutions.

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 73,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. For the latest company news and customer stories, visit our website or follow us on Facebook, LinkedIn, and X.

Our focus is on digital transformation strategies that bring new technologies into the customer service journey to deliver proven savings that outweigh any investment using three core services:
Video Managed Service – Fast and effective FAQ and training videos with a quick turnaround at a competitive price. With up to 60% increases in self-serve and 30% call volume reduction, video should be a key tool for most businesses. WhatsApp Managed Service – WhatsApp is the only channel increased use for UK call centres, up from 19.1% in 2023 to 21.5% in 2024, and offers op to 54% gains in agent productivity and 33% reductions in call volumes. We will help you to successfully launch a WhatsApp service to delight your customers.

Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy.

Verint® is a leader in Customer Experience (CX) Automation. The world’s most iconic brands—including more than 80 of the Fortune 100 companies—use Verint Open Platform and our team of AI-powered bots to achieve AI Business Outcomes, Now™ across the enterprise. With Verint, organizations can meet the challenges posed by continued growth in the number of customer interactions and higher customer expectations for elevated CX. Since hiring more workers and increasing workforce expenses are not sustainable, organizations need AI-powered platforms to help them drive CX Automation to achieve their strategic objectives and quickly realize significant ROI.

Users are increasingly seeking prompt, personalised and efficient support across various communication channels.
Wavenet contact centre services can help organisations meet these expectations by providing multi-channel support, agent enablement, quick issue resolution, and a tailored customer experience.