April 2025
Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B.
Verint is a passionate community working relentlessly to discover new possibilities in contact centre and customer engagement technology. We’ve been the industry pace setter for over 25 years, with significant experience and deep accumulated knowledge from processing nearly 10 billion interactions per year.
With 55+ apps in nearly every major business category, including sales, marketing, customer support, BI and analytics, accounting and back office operations, productivity and collaboration, Zoho Corporation is one of the world’s most prolific software companies serving customers from small businesses to large corporations.
Privately held and profitable with over 15k employees, Zoho is headquartered in Chennai, India with European offices in The Netherlands, UK, France, Germany, Spain, and many others worldwide.
Zoho strictly respects user privacy and has no ad-revenue model. Over 100 million users globally use Zoho to run their businesses, including Zoho.
- Agent Coaching and Monitoring
- Business Performance Improvement
- CRM Knowledge Management
- Staff Incentives & Motivation
- Artificial Intelligence
- Call Centre Technology
- Customer Experience Surveys
- Managing Omnichannel Interactions
- Staff Wellbeing
- Automated Customer Satisfaction Surveys
- Call Guidance & Scripting
- Customer Insight Collection & Analysis
- Self Service
- Training & Developments
- Benchmarking
- Call Handling
- Home Working
- Self Service & Webchat
- Workforce Management/ Optimisation