Unlock the power of automation with Puzzel’s Chat Agent, Voice Agent, and Email Agent. Designed to enhance customer support, these AI agents streamline routine tasks, reduce wait times, and boost agent productivity—all while delivering secure, reliable service.
By leveraging advanced AI, our virtual agents provide personalised, context-aware responses, allowing your team to focus on high-value tasks. This drives cost savings, improves CX, and transforms contact centre operations.
AI Agents for Every Channel
Email Agent
Handle a higher volume of emails—faster—without compromising quality. Puzzel’s AI Email Agent automates responses, ensuring efficiency and accuracy.
Chat Agent
Deploy a Chat Agent tailored to your brand with built-in safeguards for full AI control. It manages routine tasks like password resets and data lookups, freeing agents to handle more complex issues.
Voice Agent
With call volumes rising, Puzzel’s Voice Agent ensures customers get immediate support—without waiting on hold. It delivers personalised responses, smooth handovers, and faster resolutions.
Key Benefits
- Cost Reduction: Automating repetitive tasks reduces reliance on large support teams.
- Improved CX: Shorter wait times, 24/7 availability, and personalised interactions.
- Increased Productivity: Agents focus on complex queries, boosting efficiency and job satisfaction.
- Smart AI Learning: Virtual agents understand context, misspellings, and synonyms, improving accuracy over time.
Setting up Puzzel’s AI Agents is simple and intuitive—no extensive IT resources required. They tackle routine queries instantly while seamlessly transferring complex cases to human agents, complete with chat history and suggested solutions.
Proven Results:
✅ 98% issue identification accuracy
✅ 75% of queries solved automatically
✅ 95% reduction in wait times
Enhance your CX with Puzzel’s AI-powered automation today. Click here to learn more.
