Why choose South Africa?
Superior CX Capability – 18% better CX quality when compared to competitor offshore markets
Cost Beneficial Region of Delivery – 55% – 65% more cost efficient than source markets
Preferential Accent and Customer Engagement – Buyers choose the South African accent compared to other low-cost destinations
Why choose Merchants?
Merchants is one of the leading Customer Experience delivery companies in South Africa, we have been in operation for over 43 years and continue to deliver effective and efficient solutions for many well-known brands in the South African and International markets each year.
Why do our customers choose us?
Merchants’ heritage is in South Africa, we are the oldest Business Process Outsource (BPO) organisation in SA, our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.
Social Impact Focus
Merchants focus is on delivering the right experience and maintaining the highest standard of Social Impact in this country and we have been acknowledged in the past 12 months as doing so through industry bodies within South Africa.
Award Winning
In the recent BPO industry awards in South Africa, Merchants was awarded South Africa’s 2024 BPO Operator of the Year and was also the recipient of the Top Impact Sourcing Award Winner for 2024.
What we believe in
Our core belief is “People Matter” and therefore our people, communities, clients and partners are what drives us forward and ensures we continue to lead the market in the delivery of customer experience.
What are customers say about Merchants?
“Merchants’ pure passion and dedication to delivering what we have requested from them, makes me recommend them without hesitation.”
“Merchants have done a fantastic job, and collaborating with them has been a pleasant experience. When we first started in South Africa, they were really on it and did an excellent job of providing operational knowledge and expertise.”
Find out more:– https://merchantscx.com/
