More and more of the UK’s leading brands are using a Bespoke Customer Team from Moneypenny, entrusting our brilliant customer service agents to answer their calls and emails, respond on social media, manage their live chat, process orders, take payments and more on their behalf, to deliver the ultimate customer experience.
By providing extraordinary support across multiple communication channels, businesses across a range of industries who never thought they’d be comfortable with outsourcing, now can’t imagine having anyone other than Moneypennyrepresenting them. Like Rygor, the UK’s largest commercial vehicle dealer for Mercedes-Benz, specialising in truck and van. They came to Moneypenny in search of a way to improve customer processes across their 17 sites and exceed the service expectations of a premium brand.
Now, they benefit from a Bespoke Customer Team who answer calls seamlessly, and with access to Rygor’s internal systems, resolve customer queries there and then. They book appointments, provide customers with updates on vehicles, drop details into Rygor’s CRM system and gather all the information required to ensure a smooth and consistent operation across each of their locations.
Nick Williams, Rygor’s Sales & Marketing Director, says: “Customer experience is everything. If we’re ever going to retain that customer as a loyal customer, it has to be seamless from start to finish. Previously, customers would be waiting on-site or interrupted by ringing phones, but Moneypenny’s support completely relieves the pressure, allowing us to give customers the attention they deserve and effectively manage workload.”
“The information from their reporting is invaluable too, and made us look at things differently – what can we do to market to more customers? Where are customers coming into the business from? We’re collecting more data with our Moneypenny team asking more questions on calls and enhancing our marketing based on this essential insight. Their knowledge, enthusiasm and support in growing our business is incredible, and we’re always looking at ways to evolve our service to further improve our customer journey.”
To learn more about Moneypenny’s Bespoke Customer Team provision, call us on 0333 202 1005 and let’s solve your biggest business challenges, together.
