Your Guide to Gen AI: Unlocking customer satisfaction with AI chatbots
In the latest update from our partners Freshworks, we take a look at this handy guide to implementing AI into
In the latest update from our partners Freshworks, we take a look at this handy guide to implementing AI into
Only 14% of customer service and support issues are fully resolved in self-service – even for issues that customers describe
Customer experience can make or break a brand relationship: 48% of customers have switched brands for better customer service, and 94% say good customer
By Ardanis As AI continues to transform the landscape of contact centres, it brings with it both opportunities and challenges.
Can you make the date to join us at the Contact Centre & Customer Services Summit – you’ll be able to network with peers,
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
AI has been a hot topic of conversation for the past 18 months, and the discussions around it continue to evolve. However,
In the rapidly changing financial services sector, where technology and customer expectations are in constant flux, delivering an outstanding customer
The importance of comprehensive contact centre staff training cannot be overstated. It’s the cornerstone of delivering exceptional customer service and
Selecting the right virtual contact centre (VCC) solution is pivotal to delivering exceptional customer experiences. With a plethora of options available, making
Automotive OEMs’ plans to create an ‘Apple-style’ customer purchase experience have, so far, been largely unsuccessful. A single price with
Sixty-four percent of customers would prefer that companies didn’t use artificial intelligence (AI) in their customer service. That’s according to
This unique networking event will allow you to meet with leading suppliers in a relaxed and intimate setting, to discuss
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
Virtual contact centres offer flexibility and cost advantages, but ensuring a positive employee experience for remote agents is paramount. As remote
Notifications
