SOCIAL MEDIA MONTH: Understanding your needs to find the best solutions
Social media has become an undeniable customer service battleground. While the potential for positive interactions is vast, navigating the ever-evolving social media
Social media has become an undeniable customer service battleground. While the potential for positive interactions is vast, navigating the ever-evolving social media
If you’re a contact centre and customer experience professional and would like to share your knowledge, case studies and best
In its 24th year, the European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards
The Contact Centre & Customer Services Summit is a bespoke and highly targeted event, where you can meet with a selection of
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
The Cloud-based Contact Center Market is projected to grow from $6.2 billion in 2024 to $86.4 billion by 2029, equivalent
In the not-so-distant past, contact centres were phone-centric battlegrounds, leaving social media interactions as an afterthought. However, the market for social media solutions in
As we have been exploring, gauging customer satisfaction is crucial for improving service quality and fostering loyalty. Automated customer satisfaction
Data analysed by the customer experience specialist CX Network has found that over half (56%) of businesses have not implemented
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
The Contact Centre & Customer Services Summit takes place in just two weeks’ time and delegate places are nearly all
In the dynamic world of the automotive industry, prioritising good customer service remains paramount for businesses. Recognising this, One Nexus
Contact centres are turning to automation to capture valuable customer feedback and improve satisfaction scores. But with a plethora of
Artificial Intelligence, Call Centre Technology and Agent Coaching & Monitoring and top the list of solutions the UK’s leading industry
The Contact Centre & Customer Services Summit takes place in just two weeks’ time and delegate places are nearly all
