As your business grows, so do the number of customer inquiries – many simple, others complex. While your support agents work hard to tackle them all, rising ticket volumes can lead to higher stress levels and longer response times.
AI Knowledge Base is a powerful tool that helps to reduce pressure on your support staff and enhances the overall customer experience. Discover the key steps to building a knowledge base as we share 3 best practices to ensure it drives value for your customers and team.”
