From enquiry to resolution—inside the chat
Customers today expect more than answers; they expect resolution. And increasingly, they expect it to happen inside messaging and chat channels, without getting bounced to websites, apps, or phone queues. Hubtype helps enterprises deliver on that promise. We automate complex customer conversations across WhatsApp, webchat, and other messaging platforms—from enquiry to resolution. Where most bots stop at […]
Download: Calabrio’s State of the Contact Centre 2025 report
Thanks for joining our State of the Contact Center webinar. We hope you found it valuable! If you’d like to learn more, you can now download the full report. Here’s a quick recap of the key takeaways: Download the full report – no forms, no fluff, just insights.
Kerv – Elite Genesys partner & consultancy for contact centres
At Kerv, we are an established Genesys elite partner, and the longest standing Genesys Cloud partner in EMEA with the most deployments. Our deep expertise on Genesys Cloud helps you completely personalise customer experience, improve customer insights, reduce effort with seamless integrations and automation and to deliver amazing service when it matters most. We will […]
Deploy customer support Voice AI Agents in weeks, not in months – As low as £0.06 per minute
Launch customer support voice agents in just 3 weeks with Synthflow. Deliver human-like conversations to your customers with ultra-low latency under 500ms, powered by a dedicated team of AI experts. Synthflow combines enterprise-grade performance with unmatched speed and simplicity at just £0.06 per minute. Perfect for high-volume teams that need fast, flexible automation—without the enterprise overhead. […]
What is an AI Knowledge Base? The Essential Tool You’re Missing
Implementing an AI Knowledge Base can take your traditional help centre from ordinary to extraordinary. Reducing contact centre calls and costs, AI Knowledge Bases boost business efficiency while identifying gaps in FAQs and consumer-facing content. As a result, they’re vital tools for customer support teams, especially as companies scale – and integral to minimising agent […]
A Guide to Building an AI Knowledge Base (+3 Best Practices)
As your business grows, so do the number of customer inquiries – many simple, others complex. While your support agents work hard to tackle them all, rising ticket volumes can lead to higher stress levels and longer response times. AI Knowledge Base is a powerful tool that helps to reduce pressure on your support staff […]
Upload a Call. Get Instant AI Insights with Hear
If you run a contact center, you’re sitting on one of the most valuable — and underused — assets in your entire business. For the first time, we’re helping you unlock it. Getting answers to vital questions like: Why are my sales slipping? Why is customer satisfaction declining? How can we reduce refund requests? has never been […]
How Voice AI is reshaping customer experience in the contact centre landscape
In 2025, the contact centre industry finds itself at a crossroads. Automation is accelerating, customer expectations are rising, and the tools of the past are no longer enough to meet the moment. While many organisations are investing in digital transformation, the data tells a clear story: 72% of consumers still prefer to resolve customer service […]
Automating complex conversations on WhatsApp
Hubtype is a conversational automation platform designed for enterprises that need to manage high volumes of customer interactions without compromising on quality or control. With over 80% of UK consumers using WhatsApp, and more businesses turning to messaging as a core service channel, expectations for seamless support continue to rise. Manual support is expensive and […]
Why UK firms should outsource customer care and overcome the myths
In today’s competitive market, UK businesses must balance cost efficiency with exceptional customer service. Outsourcing customer care offers a strategic solution, yet misconceptions often hold firms back. Here’s why it’s worth reconsidering, and why the common concerns don’t hold up. The case for outsourcing Cost savings are a key driver, as outsourcing to regions with […]
