28th & 29th April 2025
Radisson Hotel & Conference Centre London Heathrow
8th & 9th September 2025
Hilton Deansgate, Manchester
28th & 29th April 2025
Radisson Hotel & Conference Centre London Heathrow
8th & 9th September 2025
Hilton Deansgate, Manchester
28th & 29th April 2025
Radisson Hotel & Conference Centre London Heathrow
8th & 9th September 2025
Hilton Deansgate, Manchester
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How AI and automation help contact centers be agile in the COVID-19 era

By Paul Chance, NICE As widespread shutdowns went into effect, contact centers had to make an overnight shift to remote work – a significant undertaking in an industry that has historically relied on physical office spaces to bring together and manage the agents who are critical to solving customers’ needs. Agents and contact center leaders, […]