Improve your skills in 2021 with these great online courses!
Our selection of online courses tailored specifically for the contact centre sector will enable you to both learn new skills and improve existing ones – sign up today! These are specially-curated online courses designed to help you and your team improve expertise and learn new things. The Customer Services online learning bundle provides you with […]
Registration is now open for the next Contact Centre & Customer Services Summit
26th & 27th April 2021 – Radisson Blu, London Stansted This unique Summit has been created to help you build business connections with the latest innovative and budget-saving suppliers within your industry. Your attendance is entirely FREE and includes full hospitality, including overnight accommodation, all meals and refreshments. Our cutting-edge software will create your bespoke itinerary […]
TTEC Accelerates Growth Strategy in EMEA with Addition of Industry Veteran Alistair Niederer
TTEC has welcomed Alistair Niederer to the organisation as senior vice president, head of Europe, Middle East & Africa (EMEA) region. TTEC is investing heavily in EMEA to capitalise on the momentum it demonstrated last year, with record sales and growth. “TTEC is fortunate to have an established global leader like Alistair to grow our […]
Get ready for Get Connected 2021!
Puzzel’s annual Get Connected conference will bring together some of the best minds from across the customer service and contact centre industries to help you plot your path to success in 2021 and look ahead to the future. You’ll discover the latest trends influencing the sector, see how technology and AI has evolved to help you […]
INDUSTRY SPOTLIGHT: Infobip global cloud communications platform
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, security and contact center solutions help clients and partners overcome the […]
Introducing… The Contact Centre & Customer Experience Summit
Spread over two mornings, the Contact Centre & Customer Experience Summit has been designed help you build business connections with the latest innovative and budget-saving suppliers within the industry. Thursday 7th & Friday 8th July 2021 Your pass is entirely free and includes flexible attendance options. Our cutting-edge software will create your bespoke itinerary that allows you […]
Do you specialise in CRM for contact centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in December we’re focusing on CRM solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of CRM solutions […]
SAVE THE DATE: Contact Centre & Customer Services Summit
The next Contact Centre & Customer Services Summit will take place on April 26th & 27th 2021 – Demand will be high so secure you delegate place today! At the event we will tailor-make an itinerary of pre-matched connections between you and suppliers of interest, where you can identify in advance, who best fits your business needs. […]
INDUSTRY SPOTLIGHT: Altitude Software omnichannel solutions
Altitude Software is a global provider of omnichannel solutions that unify all customer interactions whilst providing an exceptional customer and agent experience. Altitude Xperience is a complete omnichannel cloud contact centre service that powers more effective and efficient multimedia communication between your organisation and your customers, and is applicable to all industries who focus on customer […]
Learn from the best at next week’s Contact Centre & Customer Services Summit
Alongside amazing webinar sessions, we can arrange for you to meet key industry solution providers to help you prepare for the future at this full day virtual event. Contact Centre & Customer Services Summit – Monday 16th November Confirmed LIVE webinars include; “Maximising Remote Relationships: Social Selling” In a world where face to face consultations and meeting […]
