Westcon and RingCentral team up for cloud solutions
Distributor Westcon and cloud specialist RingCentral have entered a strategic partnership to deliver cloud communications solutions across multiple markets in Europe, with Westcon acting as a master agent for RingCentral. “Demand for enterprise-grade cloud communications solutions grows daily, and we are continually investing in market-leading technologies that help our partners to build out cloud-based aspects […]
How hyper personalisation can unlock the seamless customer experience
Companies failing to provide a hyper personalised experience for their customers will quickly find themselves losing business, argues Matthew Chadd, Senior Project Director at Content Guru. More than two thirds of companies now compete on the basis of customer experience. Customer service is the competitive differentiator, and it is essential now more than ever to maintain brand […]
What can you learn at the Call Centre & Customer Services Summit?
Join us at the Call Centre & Customer Services Summit and you’ll have the opportunity to learn new insight into industry trends plus advice on developing your business and your career. This unique two-day event takes place on the 16th & 17th September at the Hilton Manchester Deansgate and is entirely free for you to attend. Your place includes […]
Your personalised schedule at the Digital Customer Engagement Summit
Underpin your strategy for 2020 and beyond by joining us at the Digital Customer Engagement Summit. It takes place on October 15th at the Hilton London Canary Wharf and is entirely FREE for you to attend. Your schedule will look like this: 8.00am: Registration8.45am: Opening presentation9.40am: Seminar sessions10.30M: Pre-arranged 1-2-1 meetings with suppliers of your choice1.30pm: Lunch & networking2.20pm: Pre-arranged 1-2-1 meetings with suppliers […]
8X8 acquires Wavecell
8×8 has acquired privately-held Wavecell, a Singapore-based global Communications Platform-as-a-Service (CPaaS) provider, for approximately $125 million in cash and stock. The acquisition provides 8×8 with an established technology platform and high-growth revenue business to pursue CPaaS globally and represents a natural expansion of 8×8’s cloud business from Unified Communications-as-a-Service (UCaaS), Contact Centre-as-a-Service (CCaaS), and Video […]
Do you specialise in Training & Development for Contact Centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in August we’re focussing on Training & Development. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Training […]
Claim your priority pass for the Digital Customer Engagement Summit
The Digital Customer Engagement Summit is taking place this autumn and we’d love it if you could join us as our VIP guest. 15 October 2019 – Hilton London Canary Wharf This VIP pass will give you the opportunity to meet with suppliers based on your own unique requirements, attend a series of seminars and […]
Network with the best at the Call Centre & Customer Services Summit
Join your peers and the industry’s leading suppliers at the Call Centre & Customer Services Summit, which is taking place this autumn. 16 & 17 September 2019 – Hilton Manchester Deansgate We’d like to offer you a free VIP priority pass to this two-day event. The ticket will give you the opportunity to meet with suppliers […]
Content Guru inks cloud services deal with UK government
Content Guru has been accepted as a ‘Cloud Software’ supplier to the UK Government as part of the G-Cloud 11 framework. G-Cloud is an initiative to provide a system for departments and public sector bodies to procure cutting-edge cloud computing solutions. As a supplier, Content Guru’s storm contact centre platform, its modules and solutions are […]
Woven employee wins ‘Hero of the Year’ at industry awards
Sue Baker, a team leader in Woven’s B2B telemarketing department, was awarded the Hero of the Year accolade at the South West Contact Centre Awards, which took place at Bristol Aerospace on June 27th. With 13 years of service, Baker was put forward for the award in recognition of her commitment to making a difference, […]
