June 2025 is Artificial Intelligence Month on Contact Centre Briefing: Here’s how to get involved!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in June we’re focusing on Artificial Intelligence solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a […]
Download: Calabrio’s State of the Contact Centre 2025 report
Thanks for joining our State of the Contact Center webinar. We hope you found it valuable! If you’d like to learn more, you can now download the full report. Here’s a quick recap of the key takeaways: Download the full report – no forms, no fluff, just insights.
Kerv – Elite Genesys partner & consultancy for contact centres
At Kerv, we are an established Genesys elite partner, and the longest standing Genesys Cloud partner in EMEA with the most deployments. Our deep expertise on Genesys Cloud helps you completely personalise customer experience, improve customer insights, reduce effort with seamless integrations and automation and to deliver amazing service when it matters most. We will […]
SOCIAL MEDIA MONTH: How contact centres are deploying social-first customer service strategies
Customer expectations are higher than ever – and they’re increasingly playing out in public. As consumers continue to shift away from traditional phone and email support, social media has become a frontline service channelfor UK contact centres. Senior customer service leaders are now rethinking their operating models to deliver fast, empathetic, and visible service across platforms like X […]
Deploy customer support Voice AI Agents in weeks, not in months – As low as £0.06 per minute
Launch customer support voice agents in just 3 weeks with Synthflow. Deliver human-like conversations to your customers with ultra-low latency under 500ms, powered by a dedicated team of AI experts. Synthflow combines enterprise-grade performance with unmatched speed and simplicity at just £0.06 per minute. Perfect for high-volume teams that need fast, flexible automation—without the enterprise overhead. […]
AUTOMATED CUSTOMER SATISFACTION MONTH: How contact centres are using automated feedback to drive agent performance and training
Customer expectations for service excellence are higher than ever, and contact centres across the UK are under increasing pressure to deliver personalised experiences at scale. To meet this challenge, leading organisations are embracing automated feedback systems—turning real-time customer satisfaction data into powerful tools for agent performance improvement, personalised training, and employee engagement… Traditionally, contact centres relied on […]
‘Concerning gaps’ in cyber crisis response across multiple sectors
A global study has highlighted what it calls an urgent need for unified cyber crisis management, as most organisations fall short when it matters most. Semperis’ research, The State of Enterprise Cyber Crisis Readiness, highlights a ‘dangerous’ gap between perceived readiness and real-world response capabilities. “Cyberattacks don’t check your calendar — they hit when you’re at […]
What is an AI Knowledge Base? The Essential Tool You’re Missing
Implementing an AI Knowledge Base can take your traditional help centre from ordinary to extraordinary. Reducing contact centre calls and costs, AI Knowledge Bases boost business efficiency while identifying gaps in FAQs and consumer-facing content. As a result, they’re vital tools for customer support teams, especially as companies scale – and integral to minimising agent […]
SAVE THE DATE: Contact Centre & Customer Services Summit – September 2025
Don’t worry if you missed this week’s first Contact Centre & Customer Services Summit of 2025, the next event takes place on September 8th & 9th at the Hilton Deansgate in Manchester – Register as a delegate today! Your complimentary pass includes: – A corporate “speed-dating” itinerary of one-to-one meetings with solution providers– A seat at our […]
May 2025 is Social Media Month on Contact Centre Briefing: Here’s how to get involved!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in May we’re focusing on Social Media solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a […]
