What to expect at the Contact Centre & Customer Services Summit
The Contact Centre & Customer Services Summit which will provide you with a rare full working day of industry networking, learning and connection building – Will you be joining us? Taking place on 9th & 10th September at the Hilton, Deansgate Manchester, this unique event will give you the opportunity to meet with new suppliers who can help with your […]
If you specialise in Virtual Contact Centre solutions we want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in July we’re focusing on Virtual Contact Centre solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re […]
DOWNLOAD: 11-step guide to boost customer service from Freshworks
Use this guide to discover how an AI-powered omnichannel solution can automate and scale customer support. We know that customers expect fast, consistent support across channels. CX leaders, on the other hand, struggle with balancing agent workload and managing growing customer expectations. This step-by-step guide from Freshworks dives into how AI-powered automation helps you bridge […]
AI MONTH: From Simple Chatbots to Intelligent Assistants: The rise of AI in UK contact centres
Customer service is undergoing a revolution driven by Artificial Intelligence (AI). Contact centres and customer service teams are rapidly adopting AI solutions, transforming the way they interact with customers. Let’s delve into this evolution and explore how AI is likely to further reshape the future of customer service in the UK… From Answering Machines to Conversational AI: […]
AI increasing playing support role in contact centres
New research from Talkdesk indicates that amid surging inbound call volumes in 2023, AI is helping organisations improve speed to answer and maintain service levels. The proprietary global data from its Global Contact Center Key Performance Indicator (KPI) Benchmarking report — gathered from across a wide range of industries, company sizes, and locations in 2023 […]
SOCIAL MEDIA MONTH: Understanding your needs to find the best solutions
Social media has become an undeniable customer service battleground. While the potential for positive interactions is vast, navigating the ever-evolving social media landscape can be daunting. The key? Finding the right Social Media Solutions Provider to empower your team and elevate your customer service game. Here are some top tips to help you source the perfect partner… Understanding Your Needs: […]
CALL FOR SPEAKERS: Share your thoughts on today’s biggest customer experience issues
If you’re a contact centre and customer experience professional and would like to share your knowledge, case studies and best practice with peers, then please get in touch – we have speaking opportunities upcoming at the CX Solutions Summit this October. This long-running and unique, invite-only event is attended by senior customer service professionals and […]
Enter the ECCCSAs today: The greatest awards programme in the customer contact industry
In its 24th year, the European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers. The awards are highly regarded for its robust judging process, the ECCCSAs […]
VIDEO: What to expect at the Contact Centre & Customer Services Summit
The Contact Centre & Customer Services Summit is a bespoke and highly targeted event, where you can meet with a selection of top suppliers, who can help with your upcoming plans and projects, alongside opportunities to network with peers & attend educational seminars! Watch our short attendee experience video, taken from the point of view of a fellow buyer, to […]
If you specialise in Artificial Intelligence solutions we want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in June we’re focusing on Artificial Intelligence solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a […]
