TTEC announces new contract win with Volkswagen, opens Leeds contact centre
TTEC Holdings has announced a new contract win with Volkswagen Group UK, which includes the Audi, ŠKODA, SEAT, Volkswagen Passenger Cars and Volkswagen Commercial Vehicles brands, along with a new contact centre in Leeds to expand UK operations in TTEC’s European network. The deal is part of Volkswagen Group UK’s five-year digitalisation plan which aims […]
Here’s why you need to be at the Security IT Summit
Register today for the Security IT Summit – It’s FREE for you to attend and could help you reduce your expenditure by matching you up with innovative suppliers who match your requirements. You will be joining just 60 other senior professionals who are attending the event to network, learn and forge new business relationships. Register […]
Here’s what comes with your complimentary Contact Centre & Customer Services Summit pass
We have a free guest place reserved for you at the Contact Centre & Customer Services Summit – find out what you could discover at this unique two-day event. 27 & 28 April – Radisson Blu, London Stansted This unique event is entirely FREE for you to attend – simply RSVP here. Source new innovative […]
What’s on your CX agenda for 2020?
From hyper-personalisation to voice search, Nali Giliana, Vice President of Digital Experience at OpenText, shares his customer experience predictions for 2020… Hyper-personalisation driven by data democratisation 2020 will be the year of hyper-personalisation across the consumer journey. The implementation of data democratisation strategies will be one of the main focal points for marketers in 2020. This […]
Brexit ‘to widen tech gap between agile businesses and those that will struggle’
British business leaders do not believe their companies are fully up to speed with developing technologies – with only around half (53%) saying they are fully utilising their technology advantage to win business, run efficient systems and attract the best talent, according to research from ThoughtWorks. With businesses concerned about how Brexit could have an […]
If you’re selling to Generation Z, pick up the phone
A survey of British shoppers has found that a majority of people prefer to talk on the phone rather than go online to get more information about complex purchases. Perhaps most surprising of all, more 16-24 year olds (32%) prefer to pick up the phone to discuss a purchase than 35-44 year olds (24%). This […]
Contact Centre & Customer Services Summit – What you need to know
Are you free on April 27th & 28th? Would like to join us at the Contact Centre & Customer Services Summit? This is a bespoke and highly-targeted two-day event created specifically for senior contact centre professionals like you. It is entirely FREE for you to attend. Simply register your place here. When: 27 & 28 […]
Do you specialise in Analytics for Contact Centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in February we’re focussing on Analytics solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Analytics solutions […]
Tech set to ease CX frustrations in 2020
Three key issues – taking advantage of Conversational User Interfaces, ensuring effective customer Journey Analytics, and addressing the impact of Peak Voice with augmented solutions – will become even more critical in 2020 if brands are to become more consistent in delivering brilliant customer experiences, says Sabio Group’s Chief Innovation Officer, Stuart Dorman… More and more […]
Top 3 predictions for contact centres in 2020
Rapid change in the contact industry may seem overwhelming but a great place to start 2020 is with people, partners and technology. That’s the message from Puzzel‘s Thomas Rødseth as we welcome in a new decade… With so much happening in the contact centre world, the thought of planning ahead can be daunting and 2019 […]