GUEST BLOG: Whose data is it anyway? GDPR and the problem of data ownership
By Tony Pepper, CEO, Egress Software “GDPR is the new Y2K” was a phrase I heard multiple times during the first 12 months since its implementation. As the ICO continued to work through historical breaches under the Data Protection Act, there was certainly a sense that GDPR was all bark and no bite. Then its first anniversary was […]
Westcon and RingCentral team up for cloud solutions
Distributor Westcon and cloud specialist RingCentral have entered a strategic partnership to deliver cloud communications solutions across multiple markets in Europe, with Westcon acting as a master agent for RingCentral. “Demand for enterprise-grade cloud communications solutions grows daily, and we are continually investing in market-leading technologies that help our partners to build out cloud-based aspects […]
How hyper personalisation can unlock the seamless customer experience
Companies failing to provide a hyper personalised experience for their customers will quickly find themselves losing business, argues Matthew Chadd, Senior Project Director at Content Guru. More than two thirds of companies now compete on the basis of customer experience. Customer service is the competitive differentiator, and it is essential now more than ever to maintain brand […]
What can you learn at the Call Centre & Customer Services Summit?
Join us at the Call Centre & Customer Services Summit and you’ll have the opportunity to learn new insight into industry trends plus advice on developing your business and your career. This unique two-day event takes place on the 16th & 17th September at the Hilton Manchester Deansgate and is entirely free for you to attend. Your place includes […]
Your personalised schedule at the Digital Customer Engagement Summit
Underpin your strategy for 2020 and beyond by joining us at the Digital Customer Engagement Summit. It takes place on October 15th at the Hilton London Canary Wharf and is entirely FREE for you to attend. Your schedule will look like this: 8.00am: Registration8.45am: Opening presentation9.40am: Seminar sessions10.30M: Pre-arranged 1-2-1 meetings with suppliers of your choice1.30pm: Lunch & networking2.20pm: Pre-arranged 1-2-1 meetings with suppliers […]
8X8 acquires Wavecell
8×8 has acquired privately-held Wavecell, a Singapore-based global Communications Platform-as-a-Service (CPaaS) provider, for approximately $125 million in cash and stock. The acquisition provides 8×8 with an established technology platform and high-growth revenue business to pursue CPaaS globally and represents a natural expansion of 8×8’s cloud business from Unified Communications-as-a-Service (UCaaS), Contact Centre-as-a-Service (CCaaS), and Video […]
GUEST BLOG: Creating an environment that motivates millennials
By Nazma Quarban, Chief Revenue Officer, Cognism By 2025, 75% of the global workforce will be made up of millennials; a shift that businesses need to prepare for in order to attract and retain workers. Forget about the misconceptions, millennial employees can be just as hardworking, spirited and loyal as any other generation; it’s all about how you […]
GUEST BLOG: Four questions organisations need to ask after a cyber attack
Cyber attacks are inevitable, but it’s how an organisation deals with them that can make or break their business. Have they got all the answers, and do they fully understand the implications? Can they be sure the attack won’t happen again? Swift and comprehensive incident response is a critical step to ensuring the future security […]
Do you specialise in Training & Development for Contact Centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in August we’re focussing on Training & Development. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Training […]
Claim your priority pass for the Digital Customer Engagement Summit
The Digital Customer Engagement Summit is taking place this autumn and we’d love it if you could join us as our VIP guest. 15 October 2019 – Hilton London Canary Wharf This VIP pass will give you the opportunity to meet with suppliers based on your own unique requirements, attend a series of seminars and […]