DISPLAY BOARD MONTH: Keeping track of those KPIs and visualising analytics
Display board solutions have become an integral tool for managing and enhancing productivity in contact centres. As contact centres handle ever higher volumes of customer interactions, senior managers are turning to solutions that provide real-time data, motivate teams, and streamline operations. Here’s an overview of the key trends, covering usage scenarios, technology, costs, and future […]
The Convenience Factor: Why social selling is crucial for the future of retail customer service
Success in ecommerce and retail today hinges on consumer convenience. It is fast becoming a powerful tool in the e-commerce industry, transforming the way businesses engage with their customers and increasing sales through social commerce. Being able to tap into social media networks and their platforms makes it a game-changer in the industry because of its […]
Contact Centre & Customer Services Summit – Secure your place at 2025’s essential industry event
There’s only one place to be next April and that’s the Contact Centre & Customer Services Summit – Register for one of our free delegate places today! Your complimentary pass includes: – A corporate “speed-dating” itinerary of one-to-one meetings with solution providers– A seat at our industry seminar sessions (included within your itinerary)– Overnight accommodation […]
