DISPLAY BOARDS MONTH: Best practice in display board layout, content and communication
In contact centres, visibility is everything. Whether managing remote teams, omnichannel customer journeys, or live service-level targets, display boards remain one of the most effective tools for keeping staff informed and motivated. But as operations become more complex, so too must the way performance information is displayed. The best display boards go beyond dashboards and […]
INDUSTRY SPOTLIGHT: Emerging Global Services AI contact center solutions
Emerging Global Services delivers hybrid AI contact center solutions that combine intelligent automation with human expertise. How it works: Our AI handles routine customer inquiries instantly – appointment scheduling, basic troubleshooting, insurance verification, and common questions. When calls require empathy, complex problem-solving, or specialized knowledge, our 2,000+ bilingual agents in Mexico step in seamlessly. This hybrid […]
Cyber incidents costing organisations £2.7m annually
Red Canary’s latest Security Operations Trends Report shows that security operations centre (SOC) teams continue to struggle with the challenges of securing cloud environments, identities, and AI technologies amid evolving threats, amplifying the risk and business impact of cyberattacks. Over the past year, security leaders estimate that, on average, cyber incidents cost their organisation $3.7 […]