IP Integration launches TrustCallhttps://contactcentresummit.co.uk/wp-content/uploads/2017/07/agent-18762_960_720-683x1024.jpg 683 1024 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/9defd7b64b55280442ad2d7fb546a9db?s=96&d=mm&r=g
IP Integration has launched new patented technology, TrustCall On-Demand, designed to assist contact centres initiate secure, seamless call-outs to a cloud payment processing platform.
The Patent for TrustCall On-Demand was granted in April following a two-year pending process, with the technology being compliant with PCI DSS and future regulations such as the EU General Data Protection Regulation (GDPR).
Speaking to Call Centre Helper, Steve Murray, senior director at Trustcall said: “This is the first true pay-per-transaction model for taking PCI-compliant payments over voice, webchat and SMS, and as such it can significantly lower costs for contact centres.”
“The innovative technology we’ve developed has ensured the grant of this patent; it is ground-breaking, and will improve both efficiency and costs for customers, some of whom are paying large amounts to route all their calls to meet with compliance, when only 10% or 20% actually relate to a payment.”
Joe Prentis, CEO and Founder of IP Integration, said: “It is a constant challenge for contact centres to remain compliant with PCI DSS and other forthcoming regulations and to manage the cost of handling payment-related calls.
“With the launch of TrustCall, we have created a solution that gives them options that will lower their costs without forcing them to compromise on compliance or delivering a great customer experience.”
TrustCall can be embedded into existing CRM systems or used as an independent application.