Artificial Intelligence, Call Centre Technology and Agent Coaching & Monitoring and top the list of solutions the UK’s leading industry professionals are sourcing in 2204, according to our exclusive research.
The findings have been revealed ahead of the Contact Centre & Customer Services Summit, which takes place on April 29th & 30th in London.
Delegates registering to attend the event are asked which areas they needed to invest in during 2024 and beyond.
The rankings represent a slight change in requirements from 6 months ago, when the top 3 were Agent Coaching & Monitoring, Training & Development and Artificial Intelligence.
Contact Centre & Customer Services Summit: Most in-demand products & solutions 2024 (Top 10):
- Artificial Intelligence
- Call Centre Tech
- Agent Coaching/Monitoring
- Automated Customer Satisfaction Surveys
- Knowledge Management
- Customer Experience Surveys
- Self Service & Webchat
- Customer Insights Collection & Analysis
- Training & Development
- Workforce Management
To find out more about the Contact Centre & Customer Services Summit, visit https://contactcentresummit.co.uk.
