Customers today expect more than answers; they expect resolution. And increasingly, they expect it to happen inside messaging and chat channels, without getting bounced to websites, apps, or phone queues.
Hubtype helps enterprises deliver on that promise.
We automate complex customer conversations across WhatsApp, webchat, and other messaging platforms—from enquiry to resolution.
Where most bots stop at FAQs, we go further.
Think processing claims, returning products, checking order status, booking appointments, modifying orders, submitting service requests, or getting personalised product recommendations—all handled within the conversation.
With Hubtype, you get:
- Drag and drop, low-code automation platform
- Smart intent handling with NLU and GenAI
- Embedded webviews for transactional flows
- Seamless live agent handoff
- Full GDPR compliance (no data shared with Meta)
Built for scale. Designed for complexity.
Our platform supports regulated industries like insurance, travel, finance, and public services—where customer interactions are high-stakes, and workflows are never one-size-fits-all.
Tangible outcomes from real clients:
70% of interactions fully automated
67% reduction in service costs
40% improvement in first-contact resolution
4.6 CSAT across high-volume use cases
And all of it happens inside the messaging channel—no more breaking the user experience.
Why it matters:
Modern service is about making things easier.
If your customers can complete tasks in the same place where they started the conversation, they will. And if they can’t? They won’t complete them at all.
Hubtype helps you meet that expectation. Faster. Smarter. At scale.
We’re trusted by enterprises across Europe and beyond to modernise customer service and reduce operational burden, without adding complexity.
