According to reports, the global omnichannel contact centre and customer experience solutions leader, Genesys, is in negotiations to acquire a call centre business that its peer, Avaya, is hoping to sell for an estimated $4 billion.
Although sources from both parties are yet to comment on the potential deal, the sale would see Avaya, considered to be one of the world’s biggest providers of telephony systems, discard a significant part of its business to cope with its debt pile; alleged to have grown to $6 billion.
If the deal does happen, it would come in light of a $900 million investment by buyout firm Hellman & Friedman LLC in Genesys last month.
Reports also suggest that Genesys is one of many companies and private equity firms that have contacted Avaya about the sale.
